Administrator/Customer Care

Adecco; Carlisle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for an Administrator/Customer Care in Longtown, Carlisle. The role involves daily administrative tasks and supporting the Customer Care function. Applicants should have previous experience in administration and excellent communication skills. This is a temporary position for approximately 6 weeks with potential for permanent employment.

Qualifications

• Previous experience in administration, pricing, or operational support.

Responsibilities

• Carry out daily administrative and pricing-related tasks.
• Manage discrepancy investigations and liaise with depots.
• Support the Customer Care function to maintain accuracy.

Skills

Excellent written and verbal communication skills

Problem-solving skills

Excellent attention to detail

Organised

Competent with CRM or ticketing systems

Ability to work under pressure

Excellent numerical and analytical skills

Tools

Microsoft Office

Job description

Overview

Administrator/Customer Care – Longtown, Carlisle

Hours: Monday to Friday, 37.5 hours per week

Salary: £12.64 per hour

Contract: Temporary for approximately 6 weeks, with potential for permanent employment for the right candidate.

Location and department: Customer Care function within the organisation.

Responsibilities

• Carry out daily administrative and pricing-related tasks to ensure accurate billing, service alignment, and depot coordination.
• Manage discrepancy investigations, process price amendments, and liaise with depots to update and action jobs in line with agreed processes and timescales.
• Support the Customer Care function to maintain financial and operational accuracy.

Experience and Qualifications

• Previous experience in administration, pricing, or operational support.

Skills

• Excellent written and verbal communication skills.
• Problem-solving skills with the ability to triage, escalate, and negotiate effectively using your own initiative.
• Excellent attention to detail, accuracy in data entry, and time management skills.
• Ability to investigate discrepancies and work to deadlines.
• Organised – able to manage inboxes and reporting tasks with ease.
• Competent with CRM or ticketing systems, and Microsoft Office.
• Ability to communicate at all levels, both internally and externally.
• Ability to work under pressure in a fast-paced environment.
• Excellent numerical and analytical skills, including experience with spreadsheets and computer-based systems, including Microsoft products.

How to Apply

To apply for this role please email an up to date CV or call Adecco on (phone number removed).

Legal and Compliance

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.