Administrator- Court of Protection

Clarke Willmott; Bagstone; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Clarke Willmott is seeking an organised administrator to join the Court of Protection team in Bristol. You will support a team of fee earners, manage client files, and assist with a range of client-related activities while performing some fee-earner duties.

The role is full-time and hybrid, offering responsibilities across records, correspondence, and client communications within a supportive, client-focused environment.

Qualifications

• Experience in a legal or professional services environment is advantageous.
• Proven ability to manage a varied workload with tight deadlines.
• Demonstrates professionalism and discretion when handling sensitive client information.

Responsibilities

• Manage incoming and outgoing post and coordinate with Facilities Management.
• Prepare correspondence and enclosures for clients and third parties.
• Open, close and archive client files; maintain filing and e-filing systems.

Skills

Organised & proactive

Strong communication

Attention to detail

Tools

Microsoft Office

E-filing systems

Job description

Location: Bristol

Vacancy Type: Permanent

We have a fantastic opportunity for an organised and proactive administrator to join our highly regarded Court of Protection team in Bristol. Working alongside another Administrator, you will support a large and sociable team of 22 fee-earners who provide specialist services to vulnerable clients. You will play a vital role in ensuring the smooth operation of the team by delivering high-quality administrative support, maintaining accurate records, and assisting with a range of client-related activities. This role will also offer you the chance to get involved in some fee-earner duties.

This is a full-time, hybrid role, working Monday to Friday. Day to day, you'll be successful in this role by:

You will provide proactive and professional support to our Lawyers and Case Managers, managing a varied workload and helping to ensure clients receive an exceptional service.

Your responsibilities will include:

• Managing incoming and outgoing post and liaising with our Facilities Management team where required.
• Collating enclosures and preparing correspondence for clients and third parties.
• Opening, closing and archiving client files.
• Maintaining accurate filing and e-filing systems, ensuring documents and records are stored securely and remain accessible.
• Supporting the maintenance of client records and in-house databases to ensure information is accurate and up to correspondence and communicating professionally with clients, service providers, local authorities and other organisations on behalf of clients.
• Organising and coordinating client visits, including preparing documentation and information packs for Deputies and fee earners.
• Assisting with the preparation of annual client reports and supporting accurate record-keeping processes.
• Processing requests relating to wills, deeds and other documents held in safe storage.
• Supporting payment administration processes and assisting with banking-related activities where required.
• Making purchases and arranging services on behalf of clients to support their daily living needs and wellbeing.
• Reviewing and managing client memberships and subscription services to ensure they continue to meet clients' needs.
• Acting as a first point of contact for clients, taking messages, arranging meetings and dealing with enquiries professionally, sensitively and efficiently.
• Providing additional administrative and secretarial support across the wider team as required, including assisting colleagues during busy periods and covering absences.

This is a busy and rewarding role that requires excellent organisational skills, attention to detail and the ability to effectively manage competing priorities while maintaining a high standard of client service.

This role is right for you if:

• Previous experience within a legal environment would be advantageous but is not essential.
• We are keen to hear from candidates who have experience in a busy administrative, office support or customer-focused role and who have a genuine interest in building a career within the legal sector.

You will:

• Be highly organised and able to prioritise your workload effectively.
• Thrive in a fast-paced environment and remain calm under pressure.
• Demonstrate excellent attention to detail and accuracy.
• Be proactive and able to anticipate the needs of colleagues and clients.
• Have strong communication and interpersonal skills, with the confidence to interact professionally with a wide range of stakeholders.
• Be comfortable working independently while also contributing positively as part of a team.
• Take pride in delivering a high-quality support service and maintaining excellent client initiative, problem-solving abilities and a willingness to learn and develop.

Who we are:

You’ll be joining a national law firm that enjoys a strong reputation, made possible by our exceptional people - each chosen for their industry knowledge and passion for their field. We want to help you to reach your full potential, love the work you do and deliver the best results for your clients. It's our goal to make you feel great about working with us, and we work hard to cultivate a culture that makes it easy for you to stay with us for many years. We work flexibly and you'll be empowered to work where you do your best work, balancing your individual needs with the need for us to engage as teams and deliver excellent client service.

What we can offer you:

A career at Clarke Willmott will feel different to other law firms. We thrive on our individual differences and diversity because as a team, we are united by our shared values and mutual respect. Working with us you will feel empowered, valued and free to be yourself in a safe and supportive environment. Our mission is to help you realise your full potential whilst maintaining a positive work-life balance. We provide a comprehensive learning and development programme and a range of wellbeing initiatives to support your career journey. There's no doubt we expect the best from our people and even the occasional extra mile. In return, your dedication and commitment to the continued success of the firm will be rewarded with a comprehensive range of flexible benefits.