Administrator | Central and North West London NHS Foundation Trust

CNWL NHS Foundation Trust; Isleworth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare trust in the UK is seeking an Occupational Administrator to support the Operational Team in delivering comprehensive occupational health services. The role involves managing appointments, providing reception duties, and maintaining accurate records. The successful candidate must possess strong communication skills and the ability to multitask effectively in a busy environment. The position requires a commitment to confidentiality and professionalism while contributing to the team’s objectives. This role offers meaningful support in promoting staff health and wellbeing.

Qualifications

• Experience in administrative roles, particularly in healthcare settings.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in using relevant software and maintaining confidentiality.

Responsibilities

• Handle telephone calls and direct contacts with professionalism.
• Organize and manage appointments and electronic records.
• Support staff in off-site occupational health clinics.

Skills

Multitasking

Communication

Discretion

Data management

Reception duties

Tools

MediWork

Computer proficiency

Job description

Overview

The Occupational Administrator role will form part of the North West London Occupational Health Shared Service team, helping to promote and maintain the health and wellbeing of staff.

The post holder will be a member of the Occupation Health Administration team providing general administration duties to enable the Operational Team to provide a full range of occupational health services.

Duties will include booking appointments and answering telephone and reception support.

It is a busy department and the post holder must be prepared to multi‑task with frequent interruptions. The post will be supervised and the post holder will be required to work as part of a support team assisting other administrative staff.

Please note our sites and the expectation that you may be required to support any site in the shared service based on service needs.

Interview Information

All interviews will be held on Wednesday 14th January 2026 in person.

Initial Responsibilities

• To deal with telephone calls and direct contacts with clients and internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages.
• Receiving of Management Referrals, merging with client notes and arranging appointments.
• To support staff in running off site occupational health clinics.
• To contribute to the further use of the OH database MediWork and improvements.

Main Duties and Responsibilities

• Organise own day to day work tasks or activities; plan and organise straightforward activities, some ongoing.
• To undertake tasks in line with the Standard Operating Procedures and ensure they are adhered to at all times.
• To provide full reception duties, acting as the first point of contact for clients and visitors to the department, either on the phone or in person.
• To receive all visitors to the service and ensure that the relevant administrative procedures are followed.
• To deal with telephone calls, post and direct contacts with clients and internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages where necessary.
• To maintain electronic records (occupational health database – (MediWork) e.g. contact details, organise appointments, diary management.
• To be responsible for managing the OH mailbox – sorting, prioritising, and distributing incoming mail.
• Receiving of Management Referrals, merging with client notes and arranging appointments.
• To maintain paper based processes, following the appropriate SOP.
• Undertake processing of correspondence, photocopying, scanning.
• To be proficient in the use of a computer, answerphone, and photocopier.
• Work with Information Analyst to ensure accuracy of data input to improve the data quality and work with other clinical staff to improve their data handling skills. Will work on clearly defined projects supervised by the Information Analyst.
• To support audit programme including client satisfaction surveys.
• To support staff in running off‑site occupational health clinics as and when required.
• Book transport and interpreters where necessary. Maintain records of such bookings and pass information regarding each booking to relevant staff.
• To contribute to the further use of MediWork and improvements in administration services via administration meetings.
• To maintain confidentiality of information in accordance with Occupational Health Service Standards and Trust policy and procedures.
• To inform the Administrative / Clinical Manager of service and/or environmental problems that may compromise service delivery.

Immigration and Sponsorship

Note: This vacancy does not meet the criteria for Skilled Worker sponsorship unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

As such, if you don’t meet the Transitional Provision we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom.

If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre‑Screening Immigration section of your application form.

The role may also depend on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

Additional Information

The North West London Occupational Health Shared Service (NWL OH SS) is hosted by Central and North West London Foundation Trust (CNWL) and is made up of a team of experienced occupational health doctors and nurses, supported by administrators. The majority hold specialist qualifications and many have over 20 years’ experience in occupational health.

The service has a strong commercial customer base providing first class professional Occupational Health Services to other NHS organisations as well as small / medium size enterprises (SME). One of the main objectives for the service over the next five years is to consolidate the shared service across NWL and where appropriate continue to expand upon its commercial interests across London and adjoining counties.

The Occupational Health Service operates in line with the principles laid down in the NHS Employers “Your occupational health service” guidance October 2019 and the most recently updated SEQOHS standards April 2023.

We place a strong focus on a high quality, clinically‑led, evidence‑based service equitable and accessible, impartial, approachable and receptive to both clients and employer which contributes to improved organisational productivity for our host Trust / Organisations we serve.

The OH service is accredited by SEQOHS.

Please kindly review the JD and Person Spec for the full list of responsibilities.

This advert closes on Thursday 25 Dec 2025.