Administrator/Care Co-ordinator

ELLERGREEN MEDICAL CENTRE; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Liverpool is seeking an Administrator/Care Co-ordinator to support clinical and administrative functions. The role involves coordinating patient care, managing reception tasks, and performing various administrative duties. Candidates should possess strong organisational and communication skills, with a preference for those having experience in the NHS. Full training will be provided, and shifts are flexible within opening hours.

Qualifications

• Excellent patient or customer centred care skills.
• IT knowledge and experience including internet navigation.
• Experience of data entry.
• Confident and self motivated.

Responsibilities

• Processing referrals and prescriptions.
• Answering calls and monitoring emails.
• Maintaining waiting lists and actioning reports.
• Daily checking of correspondence.

Skills

Organisational skills

Interpersonal skills

Communication skills

Patient or customer care skills

Education

GCSE grade A to C in English and Maths

Tools

Microsoft Office

Emis Web

Job description

We have an exciting opportunity for an Administrator/CareCo-ordinator to join the team at Ellergreen Medical Centre.

This role is a dynamic and multifaceted role that supportsthe clinical and administrative functions of our practice. The successful candidate will play a vitalrole in co-ordinating patient care, managing reception-based tasks, performinggeneral administrative duties. Theposition requires excellent organisation, interpersonal and communicationskills to ensure the smooth and efficient operation of the practice.

We are looking for an individual with excellent patient orcustomer centred care skills, candidates with previous experience ortransferable skills will be taken into full consideration. Primary Care knowledge is desirable but notessential as full training will be provided.

Shifts included : within our opening hours of 8.00am to6.30pm covering Morning, Afternoon/Evening requirements. Full discussion of availability/working hourswill be had at interview.

Main duties of the job

Main duties of the role :

Reception based work : Processing referrals, prescriptions,tasks, monitoring nhs.net emails, answering calls.

Care Co-ordinator : Process request for patient onlineaccess including proxy access, maintain waiting list of cryotherapy requests,action severe combined immune deficiency reports, update envisage screens andauto arrivals system, to act as digital champion, issue hospital contractbreach letters

Administration : Run and action a number of regularsearches, daily checking of correspondence received in post, run and action IGRcall and recall, run and action prostate cancer injection recall, run andaction Learning Disabilities call and recall, resolve duplicate NHSnumbers, maintain home visitappointments list.

About us

Ellergreen Medical Centre is a large practice based in the Norris Green area of Liverpool. We have a list size of 13000+ patients and a supportive team of clinical and administrative staff. We are part of the North Liverpool Primary Care Network and work collaboratively with other practices in the area. We are a friendly team who support each other on a daily basis as we strive to give the best possible service to our patients.

Job responsibilities

Job Summary

While providing a professional, respectful and efficientcall handling and face to face service our Administrator/Care Co-ordinator willoccupy many roles and play a crucial part in helping our patients get to theright support, at the right time, to help manage a wide range of needs.

Reception based work -

Processing referrals

Prescriptions

Tasks

Answering calls

Process request for patient online accessincluding proxy access

Maintain waiting list of cryotherapy requests

Action severe combined immune deficiencyreports

Update envisage screens and auto arrivalssystem

Administration -

Run and action a number of regular searches

Daily checking of correspondence received inpost

Run and action IGR call and recall

Run and action prostate cancer injection recall

Run and action Learning Disabilities call andrecall and attend Network LD meetings

Maintain home visit appointments list

Person Specification

Qualifications

• GCSE grade A to C in English and Maths

Experience

• IT knowledge and experience including internet navigation
• Experience of data entry
• Knowledge of Microsoft Office Word, Excel, Outlook
• Confident and self motivated
• Experience of working within the NHS or Primary Care in Administrative roles
• Experience of Emis Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.