Administrator - Bucks Talking Therapies

Oxford Health NHS Trust; Aylesbury; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare organization in Aylesbury is looking for an administrator to join their Buckinghamshire Talking Therapies team. This fixed-term role focuses on providing essential administrative support within a busy environment. Ideal candidates will have strong administration and communication skills, experience in healthcare, and a commitment to excellence in care delivery. This position offers career progression opportunities and a supportive team setting.

Benefits

27 days annual leave plus bank holidays

Access to tailored learning and development

NHS Discount across shops and retailers

Competitive pension scheme

Qualifications

• Experience in an administrative role is essential.
• Experience dealing with the public in a polite manner.
• Experience working within a team context.
• Previous healthcare environment experience is a plus.

Responsibilities

• Manage administrative tasks and support team members.
• Liaise between clients and staff in a professional manner.
• Contribute to the effective running of a busy service.
• Support the delivery of high-quality care to clients.

Skills

Administration skills

Effective communication

Organisation skills

Data analysis

Excellent telephone manner

Ability to use Office programs

Education

'A' Level/ relevant NVQ III standard or equivalent

Tools

Office programs (Excel, Word, Outlook)

Job description

Are you looking for a challenging and rewarding role where you will be part of a busy and supportive team?

We're recruiting aadministratorto joinBuckinghamshire Talking Therapies. The role is a fixed term contract of 12 months.

A team that puts staff wellbeing and patient care at the heart of everything they do? If so, the Buckinghamshire Talking Therapies for anxiety and depression service has a great opportunity for you!

Want to know what it's like to work for Buckinghamshire Talking Therapies? Open the'What it's like to work for Buckinghamshire Talking Therapies'pdf to see what our team members have to say!

Main duties of the job

Our administrators are a vital part of our team, with a large number of clients across the county we literally couldn't provide high quality care without them; and that's where you come in. If you have good keyboard, administration and computer skills along with a good telephone manner and enjoy liaising between team members and clients in a busy environment, then this is the opportunity for you.

As a valued team member we will support you to develop your skills and knowledge, there will be opportunities for you to obtain further qualifications as well as your yearly appraisal review.

If you enjoy working in a fast paced environment, have a flexible approach and the ability to adapt to changing priorities, this role is an excellent opportunity to develop your skills within a fast moving and supportive environment.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

We offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aider
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Job responsibilities

We are a nationally recognised, high‑performing, and innovative service. Visit our website (oxfordhealth.nhs.uk/bucks-talking-therapies/) to find out how we support over 12,000 adults to manage their common mental health difficulties.

Staff wellbeing is a top priority – we have a very active, award‑winning, in‑service wellbeing team and take pride in our supportive, collaborative, and productive culture.

The Trust hosts the Oxford Institute of Clinical Psychology Training and Research and the Oxford Cognitive Therapy Centre. Buckinghamshire Talking Therapies is actively involved in research, and the service benefits from being a member of the Oxford Academic Health Science Network Anxiety and Depression Network led by Professor David Clark.

There may be opportunities for flexible or hybrid working if appropriate, and this would be subject to service need.

Buckinghamshire Talking Therapies have bases located within Aylesbury and High Wycombe, and we use additional clinic space around the county. Ability and willingness to travel for work purposes is essential.

We expect our staff to share and demonstrate our values and be caring, safe and excellent in everything we do, constantly striving to improve the quality of care we provide and the experience that patients can expect.

For further information, please read the attached Job Description and Person Specification.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Person Specification

Experience

• Proven experience of working in an administrative role
• Proven experience of dealing with the public in a polite and effective manner
• Proven experience of working within a team
• Experience of working in a healthcare environment
• Experience analysing data and interpreting information
• Experience of using clinical systems such as RIO and PCMIS

Skills

• Ability to "type and talk" in order to take referral information and process referrals accurately and efficiently
• Ability to use Office computer programs including Excel, Word and Outlook
• Ability to communicate with all levels of staff in a confident and effective way
• Ability to produce good quality written communication
• Organisational skills/managing diary systems and tracking information
• Excellent telephone manner and professional approach
• Desire to attend courses relating to role as appropriate

Education

• 'A' Level/ relevant NVQ III standard or equivalent/previous experience in an Administration Assistant role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.