Administrator - Beighton

Guidant Global; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency based in Sheffield is seeking an Administrator to manage inbound calls professionally and handle customer complaints, ensuring health and safety protocols are followed. The successful candidate will possess strong numerical and PC skills, alongside excellent interpersonal abilities. Duties also include raising purchase orders and supporting the Administration Coordinator in various projects. A focus on attention to detail in a high-pressure environment is critical for this role.

Qualifications

• Excellent interpersonal skills to build strong relationships.
• Ability to handle complaints effectively with focus on customer retention.
• Strong attention to detail in logging calls and maintaining records.

Responsibilities

• Answer inbound calls professionally, logging details accurately.
• Assist in raising purchase orders and maintaining records.
• Fulfill Health and Safety responsibilities as per company guidelines.
• Support the Administration Coordinator in ad hoc projects.

Skills

Numerate and PC literate

Good telephone manner

Interpersonal skills

Ability to work on own initiative

Attention to detail

Job description

Job title: Administrator
location: Beighton, S20 1AH
Contract: Till 27th Dec 2026.

Health & Safety

1. Act responsibly and to do everything they can to prevent injury to themselves and other persons
2. Observe all rules and appropriate operating procedures and instructions regarding safety at all times
3. Correctly use safety equipment, protective devices and PPE
4. Inform their immediate superior of all accidents, dangerous occurrences, near miss events, damage or potentially dangerous situations, whether persons are injured or not
5. Assist in the investigation of any accidents or incidents
6. Report any unsafe or defective plant, tools, equipment, PPE, practices, methods or other hazards
7. Participate in improving Health & Safety in the Company by making suggestions in these matters to the Manager, Supervisor or Safety Representative

Objectives

1. To ensure that Health & Safety procedures are adhered to at all times
2. To ensure that all work completed is accurately charged in accordance with customer contracts
3. To assist in raising purchase orders and maintaining records as required

Responsibilities

1. To answer all inbound calls in a polite and professional manner logging the details accurately in (url removed)
2. To build strong relationships with both external and internal customers
3. To ensure prompt resolution of complaints with a strong focus on customer retention
4. To assist credit control with outstanding debts by way of query resolution
5. Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in (url removed)
6. To fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation
7. To undertake any other such duties as may reasonably be required within the Service Centre
8. To undertake any training and development as required
9. To support the Administration Cooordinator in ad hoc projects

Skills & qualifications

1. Numerate and PC literate with good telephone manner and interpersonal skills
2. Ability to work on own initiative in high pressure environment
3. Attention to detail

Interfaces

Internal

• Administration Coordinator
• Customer Experience Team
• Service Manager
• Service Coordinators
• Drivers
• Workshop Manager
• Fitters
• National Accounts staff
• Head Office staff
• Sales Team

External

• Customers
• Suppliers
• Statutory Authorities (eg. HSE inspectors, Police)
• Members of the Public

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy