Administrator (Back Office) | Chesterfield Royal Hospital NHS Foundation Trust

Chesterfield Royal Hospital NHSFT; Chesterfield; On-site; GBP 22,000 - 27,000; Full time

Job summary

A healthcare provider in Chesterfield seeks a self-motivated individual for an administrative role. The position involves managing recalls, processing claims, and supporting clinical staff. Ideal candidates will have strong administration skills, experience with Excel, and be able to work under pressure. The role offers training opportunities and a supportive work environment.

Benefits

NHS pension

Training and development opportunities

Well-being initiatives

Diverse and inclusive environment

Qualifications

• Ability to follow instructions and ensure service improvement.
• Must be self-motivated and able to prioritize workload.
• Experience with SystmOne (or equivalent) is advantageous.

Responsibilities

• Process monthly claims and maintain QOF registers.
• Call patients as part of the recalls system.
• Undertake various administrative duties to support clinical staff.
• Produce quality reports using Excel and maintain spreadsheets.

Skills

Excellent administration skills

Analytical skills

Attention to detail

Great I.T. skills

Ability to work under pressure

Education

GCSE/Functional Skills in English & Maths Level C/Grade 4

Tools

Excel

Word

MS Teams

Outlook

Job description

Overview

We’re looking for someone with excellent administration skills to join our busy back office functions team at Royal Primary Care based at our Grangewood site in Chesterfield. The role involves working within the Recalls and Finance Teams.

Currently rated “Good” by the Care Quality Commission, we’re striving towards being Outstanding. Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality.

Responsibilities

• 37.5 hours per week - Full Time permanent position
• Monthly claims to ensure maximum income
• Maintain the QOF registers (Quality Outcome Framework)
• Call patients as part of the recalls systems and process.
• Update and/or undertake searches as appropriate with the recalls/data process and collation of data.
• Process invoices as appropriate and in accordance with the process.
• Ensure spreadsheets are maintained and up to date.
• Ability to produce reports on Excel and IT systems.
• Undertake system searches to facilitate recall process.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
• Work on their own as well as part of a team.
• Self‑motivated and able to prioritise own workload.
• Able to work under pressure; work to deadlines and targets.
• Analytical skills and a keen eye for detail, inputting data accurately.
• Quick learner.
• Great I.T. skills and knowledge of Excel, Word, MS Teams, and Outlook.
• Produce quality work; be a problem solver; demonstrate a pro‑active approach in learning.

Qualifications

• GCSE/Functional Skills in English & Maths Level C/Grade 4.
• Ability to follow instructions.
• Desire for service improvement.
• Attention to detail.

Desirable Skills / Qualifications

• Medical Terminology.
• NVQ or equivalent in Business Administration.
• Knowledge of an NHS environment.
• Experience of working with SystmOne (or equivalent).
• Previous read coding advantageous.

Benefits

• NHS pension.
• Training and development opportunities.
• Well‑being initiatives to look after physical and mental health.
• Annual staff survey to give employees an equal say in how we look after them.
• Work in a diverse, inclusive environment where everyone's voice matters.

This advert closes on Thursday 13 Nov 2025.