Administrator (Back Office)

NHS; Chesterfield; On-site; GBP 21,000 - 25,000; Full time

Job summary

A health care organization in Chesterfield is seeking an Administrator for back office functions. The role involves claims processing, maintaining quality registers, and administrative support. Ideal candidates will have strong I.T. skills, attention to detail, and a GCSE in Maths and English. This is a full-time, permanent position with 37.5 hours per week.

Benefits

NHS pension

Training and development opportunities

Well-being initiatives

Qualifications

• GCSE/ Functional Skills in English & Maths Level C/ Grade 4.
• Desire for service improvement and proactive approach.
• Understanding of patient confidentiality and iGDPR.

Responsibilities

• Work within the Back Office Business Services Team.
• Maintain QOF registers and process invoices.
• Call patients as part of recall systems.

Skills

Excellent administration skills

I.T. skills and knowledge of Excel, Word, MS Teams, and Outlook

Attention to detail

Self-motivated

Analytical skills

Education

GCSE in Maths & English grade C or above

ECDL or equivalent

NVQ or equivalent in Business Administration

Tools

SystmOne

Email systems

Job description

Go back Chesterfield Royal Hospital NHS Foundation Trust

Administrator (Back Office)

The closing date is 13 November 2025.

We're looking for someone with excellent administration skills to join our busy back office functions team at Royal Primary Care based at our Grangewood site in Chesterfield. The role involves working within the Recalls and Finance Teams.

• 37.5 hours per week – Full Time permanent position.

Main duties of the job

Monthly claims to ensure maximum income.

Maintain the QOF registers (Quality Outcome Framework).

Call patients as part of the recalls systems and process.

Update and/or undertake searches as appropriate with the recalls/data process and collation of data.

Process invoices as appropriate and in accordance with the process.

Ensure spreadsheets are maintained and up to date.

Ability to produce reports on Excel and IT systems.

Undertake system searches to facilitate recall process.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.

About us

Currently rated "Good" by the Care Quality Commission, we're striving towards being Outstanding. Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.

(Please note that this is not Agenda for Change)

Job responsibilities

To work within the Back Office Business Services Team on various functions to ensure the smooth running of the organisation.

Must be able to work on their own as well as part of a team.

Self‑motivated.

Prioritise own workload.

Able to work under pressure.

Work to deadlines and targets.

Analytical skills.

Must have a keen eye for detail, inputting data accurately.

The successful candidate should have great I.T. skills and knowledge of Excel, Word, MS Teams, and Outlook.

Other essential skill/qualifications are GCSE/ Functional Skills in English & Maths Level C/ Grade 4, ability to follow instructions, a desire for service improvement, having a pro‑active approach in learning, attention to detail, problem solver and produce quality work.

Desirable skills/ qualifications are Medical Terminology, NVQ or equivalent in Business Administration, knowledge of an NHS environment, knowledge of working with SystmOne (or equivalent). Previous read coding advantageous.

Person Specification

Qualifications and Training

• GCSE in Maths & English grade C or above
• ECDL or equivalent
• NVQ or equivalent Customer Care
• Formal training in a public-facing environment
• Knowledge of GP computer systems, preferably Systmone

Experience

• Working with the public
• Understanding of back office functions
• Telephone call handling Experience
• Understanding of patient confidentiality and iGDPR

Skills and Knowledge

• Ability to work independently following verbal or written instructions
• Able to work independently or part of a team
• Understanding of the referral process for patients from primary to secondary care
• Understanding of Subject Access Requests and other types of requests from patients and or outside agencies
• Knowledge of searches within SystmOne
• Knowledge of appointment process
• Use of SMS system
• Use of admin email
• Understanding of the issues around safeguarding

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Chesterfield Royal Hospital NHS Foundation Trust