Administrator and Health Care Support Worker

National Unplanned Pregnancy Advisory Service (NUPAS); Lancashire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading health service provider in the UK is seeking a Receptionist/Administrator to join their team. The role involves providing patient care, managing clinical areas, and supporting medical staff. Candidates should have recent reception or healthcare experience and be prepared for flexible working hours. This part-time position includes responsibilities at multiple locations. Competitive salary and a commitment to safeguarding required.

Qualifications

• Recent reception or clerical work experience preferred.
• Experience in healthcare assistance with safeguarding responsibilities.
• Ability to work both as part of a team and independently.

Responsibilities

• Assist during sensitive examinations and treatments.
• Manage patient case notes timely and efficiently.
• Co-ordinate patient treatment pathways throughout the clinic.

Skills

Communication skills

Flexibility

Teamwork

IT skills

Education

Level 2 qualification in health-related subject or Business Administration

GCSE-level education

Job description

Overview

NUPAS is expanding!! The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/ Administrator/health care support worker. The successful applicant must be prepared to travel between Blackpool and Preston clinics. You will be required to work one Saturday a month and deliver a supportive and non-judgemental service to patients and their supporters attending NUPAS. Co-ordinating the patient pathway throughout the patients time during the clinic. The applicant will undertake and achieve training specific to the role, including the care certificate and will support with relevant clinical procedures once appropriate training has been provided.

Please note that we are unable to sponsor applicants for a certificate of sponsorship.

This advert will close early if there are a lot of applicants, so we encourage you to apply early.

Main duties of the job

• Assist colleagues during the sensitive examination and treatment of patients within the department, treating them with respect and always promoting their dignity and comfort.
• Chaperone as required with procedures, recognising when patients condition deteriorates and escalating as required.
• Work in a caring, professional, and co-operative way with patients, their significant others, and colleagues.
• Undertake pregnancy tests and record results as required.
• Stock clinical areas and maintain the clinical/administrative environment to a high standard.
• Order and receive stock as necessary.
• Ensure infection prevention policies are always adhered to.
• Respect the confidentiality of information both on and off duty.
• To understand the principles of confidentiality, effective verbal and written communication and the recording of appropriate documentation.
• Theatre support as required.
• Service Delivery: Deliver a consistent, patient centred, caring service.

Service Delivery

• Ensure all patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.
• Liaise with clinical and medical staff regarding patient and medical queries.
• Co-ordinate patient treatment pathway throughout time in the clinic.
• Co-ordinate and facilitate the delivery of patient prescriptions and legal documents.
• Prepare and complete patient notes.
• Remote Administrator Duties.
• Referrals to external providers or NHS Hospitals.
• Undertake cashiering duties.
• Support patient to right choice.
• Undertake any other duties and responsibilities commensurate with the level and responsibilities of the post.
• Work in harmony with all other personnel and to communicate in an open and courteous manner with patients and colleagues.
• Undertake any training necessary to fulfil duties and responsibilities.
• Employees must not make unauthorised copies or disclose confidential or commercially sensitive company information to unauthorised parties.
• To use the email and internet systems responsibly and to exercise a high level of caution when transmitting confidential information.
• Observe the highest standards of personal and professional behaviour such that patients, fellow workers and others have confidence in their integrity.
• Show respect, sensitivity and courtesy to all those they come into contact with during the course of their work.
• Observe all safety rules and follow safe working practices.
• Understand and adhere to the requirements of NUPAS policy and procedures.
• Ensure full compliance with Information Governance at all times which includes data protection, confidentiality and information security.

About Us

NUPAS is one of the leading organisations supporting women's reproductive choices.

The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.

NUPAS is committed to safeguarding and safeguarding children, young people and vulnerable adults is everyones responsibility. Everyone will need to have a DBS check. The level of this check will be determined by the job type.

All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.

The post holder will, in support of the NUPAS Visions & Values and ensure that everyone is treated as an individual and will acknowledge and value difference in order to treat everyone fairly.

Details

Date posted: 21 October 2025

Pay and Conditions

• Salary: £14.07 an hour, 19 hrs per week (2 days x 9.5 hrs per day) inc. weekends
• Contract: Permanent
• Working pattern: Part-time
• Reference number: E0169-25-0048

Job Locations

• Ribbleton Medical Centre, 243 Ribbleton Avenue, Ribbleton, Preston, PR2 6RD
• Newton Drive Health Centre, Newton Drive, Blackpool, FY3 8NX

Job Description and Person Specification

Experience

• Essential: Recent reception and general clerical work experience or recent Healthcare Assistant experience. Includes safeguarding responsibilities, effective communication, data protection awareness, basic IT skills, and the ability to work both as part of a team and independently. A positive, non-judgemental approach and willingness to undertake relevant training. Flexibility to meet service needs and travel requirements.

Qualifications

• Essential: Level 2 qualification in a health-related subject or Business Administration or GCSE-level education. Care Certificate standards within 12 weeks of commencing employment. Support a woman\'s right to request an abortion.

Desirable

• Care certificate

Disclosure

This post is subject to the Rehabilitation of Offenders Act and will require a DBS disclosure.

Employer details

NUPAS Ltd, Ribbleton Medical Centre, 243 Ribbleton Avenue, Ribbleton, Preston, PR2 6RD. Website: https://www.nupas.co.uk/