Administrator (Administration And Customer Service) - Cannock

Guidant Global; Cannock; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment firm is seeking an Administrator to provide top-notch customer service. This role involves managing invoices, working closely with clients and suppliers, and ensuring compliance with policies. The ideal candidate will have strong communication skills, an ability to work independently, and experience in customer service. Knowledge of the waste management industry is a plus. This is a contract position based in Cannock, England.

Qualifications

• Customer service experience is essential.
• Knowledge of waste collection is desirable.
• Experience in sales/account management in waste management is desirable.

Responsibilities

• Ensure compliance with Health and Safety policies.
• Generate and manage invoices and collections for clients.
• Provide effective communication and support to customers and suppliers.
• Work closely with the Customer Credit Control team to resolve disputes.

Skills

Excellent customer service

Effective communication

Ability to work under own initiative

Good time management

Ability to communicate with customers at all levels

Working knowledge of client systems

Tools

Google Suite

Job description

Job Title: Administrator (Administration and Customer Service)

Job Type: 3 months contract

Location: Kingswood House, WS11 8JP

Start Date: Mon, 5 Jan 2026

End Date: Sun, 5 Apr 2026

Shift Time: 08:30 - 17:00

Hours Per Week: 40.00

Dress Code: Business Casual

Responsibilities

• Compliance with all Health and Safety policies and procedures
• Work closely with key internal and external stakeholders—including customers and internal suppliers—with a focus on customer service and business growth
• Provide effective communication to customers/suppliers via phone calls, text messages, and email in full adherence to processes
• Work with other team members to ensure all tasks are completed when required—relating to invoicing and matching processes against pre‑agreed Purchase Orders
• Work alongside other members of staff within the Scheme
• Work with the Customer Credit Control team to ensure all disputes are resolved promptly and payments are made within agreed terms

Customers

• Generate invoices for clients
• Resolve invoice queries
• Support in raising quotations for clients
• Liaise with customers on collection requests—resolving issues with failed collections, charging disputes and general concerns
• Update customers with collection updates
• Chase up outstanding quotations and support sales pipeline management
• For new customers, support the credit application process
• Generate backing sheets for invoicing larger customers
• Manage exceptional charges (wait and load and additional requests for waste collection on site)—initial point of escalation
• Deal proficiently with any queries to find a suitable resolution
• Ensure customer files are maintained
• Utilise various business systems including Google Suite etc. to manage specific activity

Suppliers

• Work with suppliers to obtain quotations for bespoke collections
• Build a rapport with suppliers
• Accurately process purchase orders—supporting matching invoices against purchase orders
• Receipting of invoices from suppliers
• Resolve invoice queries
• Reconcile information on suppliers’ backing sheet with month‑end sheet to enable accurate raising of POs and receipting
• Request collections from supplier
• Provide updates on collection requests with clients
• Deal proficiently with any queries to find a suitable resolution

Sustainability

• Compliance with all client policies and procedures
• Promote greener outcomes with regard to collection scheduling where possible (reducing the need for timed collections)
• Serve business interests by focusing on successful customer retention and growth in line with business strategy and governance processes

Skills

• Excellent customer service – proficient
• Effective communication
• Ability to work under own initiative – proficient
• Good time management – proficient
• Ability to communicate with customers at all levels – proficient
• Working knowledge of client systems – proficient

Behaviour

• Team player
• Able to deal with deadlines
• Diligent
• Proactiveness

Experience

• Knowledge of waste collection desirable
• Customer service – essential
• Previous experience in sales and/or account management/development within the waste management industry desirable

Customer Relationship ManagementGuidant, Carbon60, Lorien & SRG – The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy