Administrator (Acute Hospital at Home)

NHS; Exeter; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare provider is seeking a Band 3 Administrator to join the Virtual Ward team at the Royal Devon and Exeter Hospital. This part-time position involves managing administrative tasks to support patient care, including diary management, handling enquiries, and overseeing remote monitoring devices. The ideal candidate will be detail-oriented, have strong communication skills, and be able to work effectively under pressure. This role offers a salary between £24,937 to £26,598 annually, pro-rata, and flexible working arrangements.

Benefits

27 days paid annual leave increasing to 33

Access to occupational health services

NHS Pension scheme

Qualifications

• Experienced in secretarial and administrative duties.
• Ability to work under pressure and meet deadlines.
• Strong organisational skills are essential.

Responsibilities

• Manage diary and prepare reports.
• Handle enquiries from patients and staff.
• Ensure availability of remote monitoring devices.

Skills

Administrative skills

Communication skills

Attention to detail

IT skills

Job description

Job summary

Virtual wards are a safe and efficient alternative to NHS bedded care and support patients who would otherwise be in hospital to receive the acute care and treatment they need in their own home. This includes either preventing avoidable admissions into hospital or supporting early discharge out of hospital.

This role includes:

• Secretarial and administrative duties including diary management, typing patient letters and reports, note taking, preparation of agendas and associated papers.
• Dealing with enquiries and other issues over the phone from patients and other services
• Data entry to assist with reporting of our activity to the trust and the ICB.
• Support with managing of devices relating to remote patient monitoring, including smart watches and phones. This will include ensuring equipment is available for the nursing team to loan to patients and management of this equipment being returned.
• Admin support to the Clinical Nurse Managers and Lead Nurse

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state‑of‑the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

It’s never been a more exciting time to join the Royal Devon, as you’ll help to shape our services as we continue along our integration journey.

Date posted: 12 January 2026

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year pro rata

Contract: Permanent

Working pattern: Part‑time

Reference number: 185‑639‑12217

Job location: Royal Devon and Exeter Hospital, Barrack Road, Exeter, Devon, EX2 5DW

Job description

Applications are invited for the post of Band 3 Administrator in our integrated Virtual Ward team. We are looking for an experienced, enthusiastic and highly motivated individual to join the Acute Hospital at Home team providing a comprehensive, effective and efficient administrative service to support the needs of this busy service. This role is for the Eastern branch of our service and is based in the Royal Devon and Exeter Hospital.

The post holder will be able to work under pressure, use the relevant IT systems and be able to work to deadlines to meet targets.

They will be expected to work professionally to a very high standard. Attention to detail and use of initiative is essential. The ideal candidates must have a flexible can‑do attitude, the ability to use their initiative with excellent communication/interpersonal and IT skills.

The successful candidate will have strong administration and organisational skills, exemplary attention to detail, a passion for excellence and an ability to work well within a team.

Working Pattern: 18.5 hours per week. Alternating Monday and Tuesday one week, Monday, Tuesday, Wednesday the next week.

Interview Date: To be confirmed

Further information: Claire Applegate, Care Co‑ordinator AHAH [e-mail] 01392 403365 or Mandy Hancock, Clinical Nurse Manager [e-mail] 01392 406399

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

Benefits

We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we’ll help you get there.

Looking after you is important to us. We strive to help our staff create a healthy work‑life balance through flexible working schemes and our family friendly policies.

If you’re starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You’ll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit. You’ll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter. Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we’d love to hear from you.

Person Specification – General Requirements (Essential)

• See job description text above, and (where applicable) you can download a copy of the full job description

Person Specification – General Requirements (Desirable)

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Royal Devon University Healthcare NHS Foundation Trust

Address: Royal Devon and Exeter Hospital, Barrack Road, Exeter, Devon, EX2 5DW

Website: https://royaldevon.nhs.uk/