Administrator

NHS; Sale; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider in England is seeking a motivated Administrator to join their Admin Team. The role requires strong communication skills and attention to detail while delivering excellent service in a fast-paced environment. Responsibilities include handling patient requests, managing records, and ensuring smooth operations within the practice. Ideal candidates should have EMIS experience and prior experience in a GP setting. This role contributes significantly to patient care and operational efficiency.

Qualifications

• Experience of working within an Admin Team in an office environment.
• Experience of working in a GP Practice with EMIS Web experience.
• Experience of working in Primary Care.

Responsibilities

• Scanning documents and workflow.
• Checking and actioning patient emails daily.
• Dealing with all requests from patients, staff, and health care professionals.

Skills

Communication skills

Attention to detail

Multitasking

Tools

EMIS Web

Patient record systems

Job description

A fantastic opportunity for an Administrator to join our Admin Team has arisen!

We are looking for a highly motivated, enthusiastic, friendly and organised Administrator preferably with EMIS experience in a GP Practice. As part of our Admin Team, you will play a key role in delivering excellent service and supporting the smooth running of the practice. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast‑paced

Main duties of the job

• Scanning documents and workflow
• Checking and actioning patient emails daily
• Checking the website daily and dealing with messages appropriately
• Dealing with all incoming tasks/work requests
• Coding clinical information onto patients records
• Dealing with 3rd party requests for copies of medical records
• Dealing with Insurance/Private requests
• Taking payment for private work
• Answering telephone calls
• Dealing with all requests from patients, staff and health care professionals
• Using the patient record systems including booking, cancelling and re‑scheduling appointments.
• Keeping patient details up to date
• Producing and filing letters for patients
• Typing letters and sending referrals
• Dealing with patient de‑registrations
• Dealing with the registration of new patients
• Summarising medical records on the patient record system
• Processing requests from the Screening and Immunisations team
• Dealing with deductions and sending notes back to pcse when requested
• Any other duties deemed commensurate with the job grade.

About us

We are a large practice with a patient list size of circa 15,400. We are a Partnership of 6, with 9 Salaried GPs, a nursing team of 6, an experienced managerial team of 6 (Practice Manager, Business and Finance Manager, Deputy Practice Manager, Patient Services Managers, Medicines Manager) and a friendly group of administrative and reception staff. We are a training as well as a learning practice and regularly have 7 Specialist Trainees, a Foundation Year 2 doctor and undergraduate students based here. We also offer learning opportunities to other grades and have a large apprenticeship programme operating for clinical, managerial and administrative staff. We are active in our local, supportive, Primary Care Network and have excellent relationships with external stakeholders.

We have a strong culture of patient safety, high quality and empathy. Our Mission Statement reflects our values as a Practice with patients being at the heart of all of our activities.

Job responsibilities

• Scanning documents and workflow
• Checking and actioning patient emails daily
• Checking the website daily and dealing with messages appropriately
• Dealing with all incoming tasks/work requests
• Coding clinical information onto patients records
• Dealing with 3rd party requests for copies of medical records
• Dealing with Insurance/Private requests
• Taking payment for private work
• Answering telephone calls
• Dealing with all requests from patients, staff and health care professionals
• Using the patient record systems including booking, cancelling and re‑scheduling appointments.
• Keeping patient details up to date
• Producing and filing letters for patients
• Typing letters and sending referrals
• Dealing with patient de‑registrations
• Dealing with the registration of new patients
• Summarising medical records on the patient record system
• Processing requests from the Screening and Immunisations team
• Dealing with deductions and sending notes back to pcse when requested
• Any other duties deemed commensurate with the job grade.

Person Specification

Qualifications

Experience

• Experience of working within an Admin Team in an office environment.
• Experience of working in a GP Practice with EMIS Web experience.
• Experience of working in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.