Administrator

Steeper Inc.; Portsmouth; On-site; GBP 12,398 - 17,908; Part time

Job summary

Steeper Group in Portsmouth is seeking a Receptionist/Administrator to join the team on a temporary maternity leave cover. The role provides front-of-house support and admin assistance to the clinical team.

You will manage bookings, process referrals, handle correspondence, and maintain patient records on the Meditech system while delivering friendly, efficient service to service users and colleagues.

Qualifications

• Ability to multitask and work well under pressure.
• Excellent attention to detail and accuracy.
• Previous customer service experience and dealing with the public.
• Good phone manner and communication skills.

Responsibilities

• Raise and issue restock orders for ED.
• Issue restock orders for Fracture clinic QAH.
• Booking patients appointments for all departments face to face and via telephone.
• Answering and making telephone calls.
• Preparing clinics.
• Checking and actioning mailboxes.
• Registering referrals.
• Taking control of clinic lists during the event of a fire/emergency.
• Ensure all paperwork recorded and processed through Steeper Systems in accordance with set procedures.
• Keeping all patient details up to date on the Meditech system.
• Stock take on site when required.
• Support clinical staff when required (e.g. Chaperoning).
• Posting out goods.
• Cover Reception and front office duties when required.
• Any other administrative duties as directed.

Skills

Multitasking

Attention to detail

Customer service

Phone etiquette

Job description

We have an exciting opportunity for a Receptionist/Administrator to join our existing team in Portsmouth on a temporary contract to cover Maternity Leave. The Administrator will be responsible for providing a face to face contact with service users, and to provide support to all administration functions within the clinical team.

Your Duties and Responsibilities:

• Raise and issue restock orders for ED
• Issue restock orders for Fracture clinic QAH
• Booking patients appointments for all departments face to face and via telephone
• Answering and making telephone calls
• Preparing clinics
• Checking and actioning mailboxes
• Registering referrals
• Taking control of clinic lists during the event of a fire/emergency
• Ensure all paperwork recorded and processed through Steeper Systems in accordance with set procedures
• Keeping all patient details up to date on the Meditech system
• Stock take on site when required
• Support clinical staff when required (e.g. Chaperoning)
• Posting out goods
• Cover Reception and front office duties when required
• Any other administrative duties as directed

What we are looking for:

• Competent in multitasking and working well under pressure.
• Reliable and time efficient
• Excellent attention to detail
• Previous customer service experience and dealing with the public
• Good phone manner

What's In It For You?

About Steeper

Steeper Group is a privately-owned business that was formed over 100 years ago. Since then we have expanded across prosthetics, orthotics and accessible technology – with a focus on creating significant turning points in individuals’ lives through exceptional clinical services and award-winning products. We are a true leader in our market. From humble beginnings, we have grown to become one of the UK’s largest suppliers of Orthotic, Prosthetic and Accessible Technology products. Uniquely, we combine age-old craft skills with the latest innovations in manufacturing and materials. Steeper’s vision is to create life’s turning points, together. We aim to do this with innovative prosthetic, orthotic and accessible technology products and services.

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