Administrator

Polaris Community; Oldbury; On-site; GBP 19,000 - 23,000; Full time

Job summary

A fostering agency in Oldbury is looking for a reliable Administrator to join their dedicated team. The role involves various administrative tasks, coordination of training and meetings, and acting as the first point of contact for customers. Applicants should have previous administrative experience, a strong educational background, and good IT skills including Microsoft Office. This permanent, full-time position offers a salary of up to £22,630 per annum, alongside benefits such as annual leave and a company pension scheme.

Benefits

30 days' Annual Leave

Life Assurance

Company Pension Scheme

On‑Site Free Parking

Employee Discount Scheme

Medical Cash Plan

Qualifications

• Previous experience in an administrative role is essential.
• Solid educational background in English and Mathematics.
• Good understanding of IT and electronic communication is required.

Responsibilities

• Undertake a wide range of administrative tasks using office software.
• Coordinate training, meetings, and events.
• Act as the first point of contact for customers.

Skills

Previous Administrative experience

Strong IT skills

Effective communication

Ability to work under pressure

Education

GCSE Grade C (or equivalent) in English and Mathematics

Administration qualification or equivalent

Tools

Microsoft Office (Teams, Word, Excel, Outlook)

Job description

ACTIVE CARE SOLUTIONS (ACS)

Role

Administrator

Office Base

Oldbury

Contract

Permanent - Full-time

Salary : Up to £22,630 Per Annum Dependant upon Experience

Benefits : 30 days' Annual Leave, rising to 35 day's with length of service, + Bank Holidays, Life Assurance, Company Pension Scheme, On‑Site Free Parking, Employee Discount Scheme & Medical Cash Plan.

ABOUT US

We're a high‑quality fostering organisation recognised as 'Outstanding' by OFSTED, and one of the UK's only independent fostering agency specialising in cultural and faith‑based fostering placements.

That's what we set out to do in 2012, and we're still doing it today. Our focus is on helping children and young people with specific religious or cultural needs find foster parents who share their values and identity and can provide a safe and loving home. No other independent fostering organisation offers this specialist service, and nobody does it so well. In our most recent inspection in 2024, OFSTED rated us as 'Outstanding' in every area of our work.

WHAT WE ARE LOOKING FOR

We are seeking an enthusiastic and reliable Administrator to join us in our friendly, dedicated and established team working at our office based in Oldbury.

DUTIES INCLUDE :

• Undertake a wide range of administrative tasks and duties using keyboard, office 365, Teams and strong IT skills
• Co‑ordination and sourcing of appropriate training
• Organisation and coordination of meetings and events
• Completion of monthly tasks according to deadlines
• Liaising with the dedicated Referrals team and Local Authorities
• Use key information and matching criteria for all referrals received to ensure that families are carefully matched according to children's needs
• Recording of essential company information to third parties on our database (CHARMS)
• Act as first point of contact for our customers and portray a positive, professional and helpful image of the organisation
• Understand and follow unique processes
• Note / Minute taking at meetings where appropriate
• Liaison with key stakeholders such as Foster Parents and Local Authorities
• Cover reception duties (lunch / annual leaves)

ESSENTIAL CRITERIA :

• Previous Administrative experience
• Solid educational background to include GCSE Grade C (or equivalent) in English and Mathematics
• Be able to evidence an understanding of the use of IT and electronic communications including the use of Microsoft Office in particular TEAMS, Word, Excel and Outlook email
• A good knowledge of administrative systems and processes
• Be able to demonstrate effective communicationAbility to work under pressure and handle changing priorities
• Administration qualification or equivalent

For an informal discussion about this post please contact Nicola Duggins - Business Support Manager on 07771 707 550.

To be considered for this post, please apply and we'll be in touch.

No agencies please.

ACS is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position.