Administrator

MTVH; Nottingham; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A prominent housing organization is seeking a Customer Accounts Administrator to provide vital administrative support to their team. The role involves managing communications, administering the court calendar, and handling Welfare Benefits administration. Ideal candidates will have experience in arrears and debt recovery, strong IT skills, and the ability to manage workloads effectively. Competitive benefits include annual leave, enhanced pension, and opportunities for development. A hybrid working arrangement is available.

Benefits

28 days annual leave plus bank holidays

2 volunteering days per year

Enhanced pension with up to 9% matched contributions

Life assurance cover

Health cash plan for everyday healthcare needs

Cycle2work scheme

Extensive learning and training opportunities

Qualifications

• Good knowledge of the legal framework related to arrears and debt recovery.
• Proven ability to manage time effectively while handling multiple workloads.
• Excellent working knowledge of IT systems and Microsoft Office tools.

Responsibilities

• Manage incoming communications and respond directly or distribute amongst the team.
• Administer the court calendar to ensure appointments are properly scheduled and managed.
• Provide rent verification for UC claims and apply for APAs.

Skills

Knowledge of the legal framework relating to arrears and debt recovery

Knowledge of Housing Benefit and Universal Credit

Proven ability to manage time and workloads

Excellent working knowledge of IT systems and Microsoft Office

Proven ability to communicate with people at all levels

Strong administration skills

Strong numerical skills

Job description

Customer Accounts Administrator - Full Time 37.5hr week with working hours of 9am to 5pm

Location: Beeston, Nottingham, NG9 1LA

Salary Banding: £25,979 - £27,346

Free onsite parking - subject to availability

Hybrid role to be discussed at interview.

At Metropolitan Thames Valley Housing we have a fantastic opportunity for a detail‑oriented individual who can provide administrative support to our team of dedicated Customer Account Advisors. Working in a region to provide administrative support to the Customer Accounts regional team this role will see you dealing with incoming communications, managing the team email inbox and court calendar, also dealing with general queries by post, phone and email.

Key Responsibilities

• Managing incoming communications (post and emails) on a daily basis and responding directly or distributing amongst the team.
• Administering the team court calendar so that appointments are listed and accepted by colleagues and lock changes are booked to ensure hearings/evictions are not missed.
• UC administration – providing rent verification for UC claims to the DWP and applying for APAs when required.
• Housing Benefit (HB) administration - providing proof of rent and applying for arrears direct payments when requested.
• Raising quarterly invoices for commercial properties and managing mail merges for the team.
• Raising purchase orders through Oracle when requested.
• Assisting with the annual rent increase process as required, including notifying local authorities & the DWP of new charges.
• Sending out low level arrears letters/money advice letters to customers.
• Updating systems used by the team to ensure information is accurate & up-to-date.

Skills/Experience

• Good knowledge of the legal framework relating to arrears and debt recovery.
• Good knowledge of Housing Benefit, Universal Credit and other welfare benefits.
• Proven ability to effectively manage time and workloads.
• Excellent working knowledge of IT systems and Microsoft Office including mail merges.
• Proven ability to communicate with people at all levels.
• Strong administration skills, with the ability to work accurately and with attention to detail.
• Strong numerical skills.

Please note: we do not currently offer visa sponsorship.

What’s in it for you?

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year.
• 2 volunteering days per year for things like helping out in local communities.
• An additional ‘Beliefs day’ once a year to have an extra day off.
• Supported family-friendly approach with extended parental leave.
• Enhanced pension with matched contributions of up to 9%.
• Option to buy or sell up to 5 days annual leave per year.
• Life assurance cover 3 x your salary.
• Cycle2work scheme.
• Hybrid Working – Dependent on job role and department.
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too.
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan.
• Access to extensive learning and training opportunities with Wisebox platform.
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues.
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support.
• Employee Assistance Programme – We are committed to the wellbeing of our colleagues and support this as an organisation.

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document.

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued.

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: https://view.pagetiger.com/bksiskh/001