Administrator

PartnersHealth; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local health practice in Nottingham seeks an Administrator to manage reception duties, handle patient interactions, and support clinical staff. The ideal candidate will have experience within the NHS, particularly in a general practice setting, and must be proficient in SystmOne. Strong communication skills and the ability to manage multiple tasks in a busy environment are essential for this role.

Qualifications

• Experience of working within the NHS is essential.
• Experience of working in General Practice is preferred.
• Experience of working within GP Medical Reception is required.
• Experience of working as a medical secretary is a plus.

Responsibilities

• Ensure the reception area runs smoothly.
• Handle telephone duties including appointment bookings.
• Manage general enquiries and complaints.
• Support clinicians by assisting during their surgeries.

Skills

Excellent communication skills (Written and Oral)

IT skills Experience with Microsoft Office

Time Management

Interpersonal skills

Ability to work under pressure

Ability to work to strict guidelines

Education

Good standard of general education

GCSE Mathematics C or above

GCSE English C or above

Tools

SystmOne

Microsoft Office

Job description

Main duties of the job

You will need to have a friendly and approachable manner and the ability to work under pressure in a changing environment.

Previous primary care knowledge would be desirable, but the use of SystmOne is essential.

About us

Salary may be negotiable, dependent on experience.

We are a friendly two partner practice based in West Bridgford Nottingham, NG2 7PX. We have an established strong and supportive clinical and administrative team committed to delivering excellent patient care.

Job responsibilities

Receptionist - Job Description

Job Title:Administrator

Responsible for:N/A

Job Purpose:To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Telephone Duties

• 1. Making appointments
• 2. Taking requests for prescriptions from housebound patients
• 3. Giving out results
• 4. Ambulance transport bookings for on the day service
• 5. Home visit requests
• 6. Deal with general enquiries and complaints
• 7. Contacting other providers

Reception Duties

• 8. Register new patients and temporary residents, when required
• 9. Greet and direct patients and visitors
• 10. Making appointments
• 11. Handing out prescriptions
• 12. Ensure outstanding queries are explained and handed over to next shift, as necessary
• 13. Respond to needs of doctors and nurses during surgery
• 14. Collect payments from patients for non-NHS services
• 15. Deal with general enquiries and complaints

Filing

• 16. Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)

Prescriptions

• 17. Dealing with requests for repeat prescriptions
• 18. Raising prescriptions as per Practice protocols
• 19. Dealing with queries relating to prescriptions

General

• 20. Input and extract information from Practice computer system
• 21. Observe health and safety guidelines at all times
• 22. Observe Confidentiality policy and guidelines at all times
• 23. Maintaining security in accordance with practice protocols
• 24. Maintain a good working knowledge of practice IT and Telephone systems
• 25. Support the equality, diversity and rights of patients, carers and colleagues
• 26. Have an overview/ responsibility of admin tasks (eg. cytology admin, recalls)
• 27. Communicate effectively with team members and patients.
• 28. General housekeeping (e.g. keeping reception and waiting areas tidy)
• 29. Any other reasonable duties as necessary

Person Specification

Experience

• Experience of working within the NHS
• Experience of working in General Practice
• Experience of working within GP Medical Reception
• Experience of working as a medical secretary

Knowledge

• Knowledge of SystmOne
• Health & Safety

Behaviours

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Using initiative
• Self motivated
• Flexibility
• Confidentiality

Qualifications

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

Skills

• Excellent communication skills (Written and Oral)
• IT skills Experience with Microsoft Office
• Time Management and the ability to work to deadlines
• Interpersonal skills
• Ability to work under pressure
• Ability to work to strict guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.