Administrator

MTrec Commercial; North East; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Full time opportunity

Immediate start date

Competitive starting salary

Employee Assistance programme

Long service awards

Seasonal shut down

Job summary

MTrec Commercial are proudly representing our industry leading client on their search for an experienced Administrator to join their team on a full time and long-term temporary basis.

The role includes answering inbound calls from retailers and end users, owning the Business Support inbox, handling enquiries and supporting new product launches with stands, brochures and displays. Daily administrative tasks and CRM support are also part of the position.

Qualifications

• Previous administration experience within a manufacturing company is essential.
• Confident in answering the phone.
• Excellent communication skills.
• Professional telephone manner.
• Strong administrative skills.
• Must be IT literate and good with internal systems.

Responsibilities

• Answer inbound calls from retailers and end users discussing core products.
• Owning the Business Support inbox. Answering emails and distributing where necessary.
• Handling enquiries and customer requests.
• Supporting new product launches by pushing out stands, brochures and displays.
• Daily administrative tasks.
• Handling any overflow from projects given to the CRM team and supporting any requests.
• Receiving inbound calls from installers requesting technical advice and providing basic installer information.
• Collate information to complete admin tasks following calls with retailers.
• Ordering samples and POS.
• Liaising with Quality to follow through with customer complaints.
• Supporting end users with queries via telephone.
• Support customers with their supply route via distribution.

Skills

Administration

Phone handling

Communication

Telephone manner

IT literacy

CRM systems

Tools

CRM systems

MS Office

Job description

Rewards and Benefits on offer;

• Full time opportunity
• Immediate start date
• Competitive starting salary
• Employee Assistance programme
• Long service awards
• Seasonal shut down

The Company you will be working for;

MTrec Commercial are proudly representing our industry leading client on their search for an experienced Administrator to join their team on a full time and long-term temporary basis.

The Role you will be doing;

• Answering inbound calls from retailers and end users discussing core products, converting retailers over to company products, ensuring that samples, stands and brochures are up to date and arrange for new stands and replacements when required.
• Owning the Business Support inbox. Answering emails and distributing where necessary.
• Handling enquiries and customer requests.
• Supporting new product launches by pushing out stands, brochures and displays
• Daily administrative tasks.
• Handling any overflow from projects given to the CRM team and supporting any requests. This includes requests from external BDM’s.
• Receiving inbound calls from installers requesting technical advice and providing basic installer information
• Collate information to complete admin tasks following calls with retailers
• Ordering samples and POS
• Liaising with Quality to follow through with customer complaints
• Supporting end users with queries via telephone
• Support customers with their supply route via distribution.

About You;

• Previous Administration experience within a manufacturing company is essential
• Confident in answering the phone
• Excellent communication skills
• Professional telephone manner
• Strong Administrative skills
• Must be IT Literate and good with internal systems.