Administrator

Catch22; Manchester; On-site; GBP 26,000; Full time

Job summary

A modern social welfare organization in Manchester is seeking a proactive Administrator to support the day-to-day operations of the Victim Services team. You will assist in managing communications, coordinating meetings, and ensuring smooth functioning of admin tasks. Ideal for those who thrive in busy environments and are eager to make a positive impact. This role offers a fixed-term contract until March 2026, with a salary of £25,500.

Qualifications

• Minimum of Level 2 qualification in English and Maths.
• Proven experience working in an administrative role.
• Strong IT skills, including proficiency in Microsoft Word, Excel, Outlook, and other office software.

Responsibilities

• Provide high-quality administrative support to the Victim Services team.
• Manage calls, emails, post, and general enquiries.
• Coordinate meetings and take minutes.
• Process invoices and maintain accurate data using Excel.

Skills

Organisational skills

Communication skills

IT skills

Attention to detail

Ability to manage deadlines

Education

Level 2 qualification in English and Maths

Business Administration qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career.

In Social Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, mentoring, veterans in custody, victim services, gangs work and youth justice. We believe that with effective support mechanisms and the correct interventions, we can change service user’s ideology, helping them desist from crime and reach their true potential.

Job Description

Catch22 is seeking a highly organised and proactive Administrator to join our Greater Manchester Victim Services team. This is a key role that supports the day-to-day running of the service, ensuring smooth operations and timely communication across our team, partners, and service users.

You will provide high-quality administrative support, managing calls, emails, post, and general enquiries to help victims of crime receive the right support when they need it. You’ll coordinate meetings, take minutes, process invoices and petty cash, and maintain accurate data and records using Excel and other systems.

Working closely with the Deputy Head of Service and Casework team, you’ll play a vital part in ensuring administrative systems are efficient and effective. You’ll also liaise with internal departments and external partners to maintain excellent communication and uphold the standards of Catch22’s Victim Services.

This is an excellent opportunity for someone who thrives in a busy environment, enjoys problem‑solving, and takes pride in delivering high-quality support that makes a difference to others.

Qualifications

• Minimum of Level 2 qualification in English and Maths
• Proven experience working in an administrative role
• Strong IT skills, including proficiency in Microsoft Word, Excel, Outlook, and other office software
• Excellent communication and interpersonal skills, with a professional telephone manner
• Strong organisational and time‑management abilities, with attention to detail
• Ability to prioritise tasks, work under pressure, and manage competing deadlines
• Commitment to confidentiality, equality, and diversity
• Willingness to travel occasionally and work flexibly when required

Desirable

• Business Administration qualification
• Experience working with vulnerable people or in a justice or social care setting
• Experience with finance or data entry systems

Additional Information

Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3791M in your message so that we can identify the opportunity.

Contract

Fixed term until March 2026

Hours & work pattern

Full time, 37.5 hours per week.

Salary

£25,500

Location

Northampton Rd, Manchester M40 5BP

Closing Date

Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.

Screening

Successful admission to post subject to enhanced DBS check, NPPV vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see register to see those that do.

To Apply

Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Use of AI

Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities.

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front‑line.

Catch22 Justice requests no contact from agencies or media sales

Catch22 Justice requests no contact from agencies or media sales.

Safeguarding and Safer Recruitment

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.