Administrator

Sunbelt Rentals UK & Ireland; Exeter; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension

Job summary

Sunbelt Rentals UK & Ireland is seeking an administrator to join our team, mainly supporting the hire desk and office administration. You will handle customer communications, from enquiry to post-hire feedback, raise purchase orders, monitor stock, coordinate logistics and arrange transport to keep the depot running smoothly. A proactive attitude and strong communication are essential.

Qualifications

• Prior experience in a role with strong admin and customer service skills.
• Ability to work as part of a team and support colleagues.
• Proactive, flexible and keen to take on new training opportunities.
• Excellent verbal and written communication skills.
• Effective administration, planning and organisation with strong attention to detail.
• Good IT skills including MS Office; experience of database entry.

Responsibilities

• Provide administrative support to the hire desk and business operations.
• Manage the customer journey from enquiry to post-hire feedback and maintain relationships with regular customers.
• Raise purchase orders for workshop and office; monitor stock levels and coordinate logistics.
• Arrange transport to ensure smooth day-to-day depot operations.
• Support hire desk administration and respond to customer inquiries by phone, email or website requests.

Skills

Admin & customer service

Team player

Proactive & initiative

Excellent communication

Attention to detail

IT skills & data entry

Tools

MS Office (Excel, Outlook)

Database entry

Job description

We are currently looking for an administrator to join our friendly Sunbelt team. Primarily working on the hire desk, you will be tasked with supporting the rental desk operation by providing an effective and efficient office administration service that complies with company policies.

You will be providing administrative support to the business by undertaking a wide range of activities involving the maintenance of key business systems and processes. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

Responsible for raising purchase orders for the workshop and office, while also supporting hire desk administration by monitoring stock levels, coordinating logistics, and arranging transport to ensure the smooth day-to-day operation of the depot.

This is a great opportunity for someone with an administrative background, or for an individual looking to start a career. The ideal candidate will have excellent organisational skills, strong communication abilities, and a proactive approach to their work.

What you will need to bring to the role from day one to the Administrator role:

• Prior experience in a role where you can demonstrate exceptional admin and customer service skills
• Able to work as part of a team, supporting colleagues
• Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
• Great communication skills - both verbal and written
• Effective administration, planning and organisation skills with strong attention to detail and accuracy
• Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry
• Previous experience in the hire or construction industry would be advantageous but not essential

Why Sunbelt?

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.

Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.