Administrator

Personnel Selection; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading charitable organisation in the UK is looking for an Administrator to provide comprehensive support to their team. This fully remote position requires strong administration and customer service experience. You'll assist with e-learning accounts, manage email correspondence, handle phone inquiries, and support senior leadership with various tasks. The role offers 26 days of holiday and the flexibility of working from home, alongside occasional visits to the Frimley office.

Benefits

26 days holiday

Pension scheme

Work from home flexibility

Qualifications

• Proven experience in administration and customer service.
• Ability to manage workload and support multiple team members.
• Experience handling telephone and email inquiries professionally.

Responsibilities

• Provide administrative support to the team and manage email correspondence.
• Assist participants with their Learner Management Accounts.
• Answer the telephone line and triage calls appropriately.
• Maintain office environment and organize refreshments for meetings.

Skills

Strong PC skills

Communication skills

Organisational skills

Customer service experience

Basic troubleshooting skills

Tools

WordPress

Database management

Job description

We are a leading charitable organisation within the nutrition and health related sector, providing advice, information and support to our members across the UK. The role is available as the charity grows and would suit candidates with previous administration and telephone customer service experience now seeking a new challenge with a well established and local charity who can offer a fully remote role with occasional visits tour Frimley office, Mon to Fri 9am to 5pm working hours, Pension and 26 days holiday.

The main purpose and scope of the role is to provide comprehensive administrative support to the team, serving as the primary contact for telephone and email enquiries. Key responsibilities include assisting participants with access to their e-learning accounts, general troubleshooting and liaising with our IT and Learner Management System providers, maintaining accurate records, managing administrative processes and databases, coordinating incoming and outgoing post, and performing ad hoc office duties as required. You will also provide comprehensive administrative support to the Head Office Team, serving as the primary administrative contact for the Senior Leadership Team and our external service users.

Key Accountabilities and areas of responsibility

• Assist participants with their Learner Management Accounts, adding and removing users, resolving basic queries and escalating technical issues to external IT support providers
• Work in conjunction with outsourced accounts team for those customers who pay by invoice.
• Complete basic fixes in WordPress for our Learner Management System.
• Answer the telephone line, triage calls appropriately, and relay messages to the Manager
• Provide reception support for the Information Helpline during team absences, ensuring all enquiries are noted and passed on to them.
• Support the Board of trustees and senior leadership team with administrative support including taking notes, making bookings and managing calendars.
• Manage the general email accounts, ensuring all correspondence is directed to the appropriate department in a timely manner
• Respond to enquiries via the general telephone line, handling calls professionally and taking accurate messages for team members
• Fortnightly post collection from the Frimley Office and monthly post collections for the old office, enter any updated contact information on our database.
• Make room bookings
• Maintain a well-functioning office environment, including virtual meetings (Teams) and in person meeting spaces.
• Organise refreshments and ensure room set-up, including technology requirements, for meetings and events as required.
• Collate team meeting agendas and distribute

To be successful, you should have strong PC skills as ideally you will have experience of working with databases. Strong communication skills, an organised approach and the ability to speak to a range of people over the phone and by email. Good admin skills and able to manage your own workload and support a range of people within the business. In return we can offer a majority work from home role with 26 days holiday and the chance to join a UK wide charity.