Administrator

Guidant Global; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading employment services company based in Cambridge is seeking an Administrator. This role involves managing inbound calls, building customer relationships, and ensuring compliance with Health & Safety policies. The ideal candidate should be numerate, PC literate, possess strong interpersonal skills, and work well under pressure. Attention to detail is crucial, along with the ability to take initiative. Join a dynamic team and support administration projects while contributing to exceptional customer service.

Qualifications

• Numerate and PC literate with a good telephone manner and interpersonal skills.
• Ability to work on own initiative in a high-pressure environment.
• Attention to detail.

Responsibilities

• Answer all inbound calls politely and professionally, logging details accurately.
• Build strong relationships with both external and internal customers.
• Ensure prompt resolution of complaints with a strong focus on customer retention.
• Assist credit control with outstanding debts by way of query resolution.
• Understand the daily driver debrief process and handle any issues raised.
• Fulfil Health and Safety responsibilities ensuring compliance.
• Undertake any other duties within the Service Centre as required.
• Support the Administration Coordinator in ad hoc projects.

Skills

Numerate and PC literate

Good telephone manner

Interpersonal skills

Ability to work on own initiative

Attention to detail

Job description

JOB TITLE: Administrator

REPORTS TO: Administration Coordinator

SUPERVISES: N/A

HEALTH & SAFETY

• All the company employees are required to:
• Act responsibly and do everything they can to prevent injury to themselves and others.
• Observe all rules and operating procedures regarding safety at all times.
• Correctly use safety equipment, protective devices and PPE.
• Inform their immediate superior of all accidents, dangerous occurrences, near‑miss events, damage or potentially dangerous situations, whether persons are injured or not.
• Assist in the investigation of any accidents or incidents.
• Report any unsafe or defective plant, tools, equipment, PPE, practices, methods or other hazards.
• Participate in improving Health & Safety in the Company by making suggestions to the Manager, Supervisor or Safety Representative.

OBJECTIVES

• Ensure that Health & Safety procedures are adhered to at all times.
• Ensure that all work completed is accurately charged in accordance with customer contracts.
• Assist in raising purchase orders and maintaining records as required.

RESPONSIBILITIES

• Answer all inbound calls politely and professionally, logging the details accurately in the specified system.
• Build strong relationships with both external and internal customers.
• Ensure prompt resolution of complaints with a strong focus on customer retention.
• Assist credit control with outstanding debts by way of query resolution.
• Understand the daily driver debrief process and handle any issues raised, maintaining records of actions.
• Fulfil Health and Safety responsibilities by ensuring all work undertaken complies with the company's Health & Safety policies and procedures and relevant legislation.
• Undertake any other duties as reasonably required within the Service Centre.
• Undertake any training and development as required.
• Support the Administration Coordinator in ad hoc projects.

SKILLS & QUALIFICATIONS

• Numerate and PC literate with a good telephone manner and interpersonal skills.
• Ability to work on own initiative in a high‑pressure environment.
• Attention to detail.

Guidant, Carbon60, Lorien & SRG – The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.