Administrator

Spider Web Recruitment; Bury St Edmunds; On-site; GBP 23,000 - 27,000; Full time

Job summary

A well-established charity is seeking a full-time Administrator / Office Coordinator in Bury St Edmunds. This role involves acting as the first point of contact for enquiries and providing essential administrative support to the team. With a collaborative culture, the charity offers a competitive salary of £23,800 - £27,000, excellent benefits including 25 holiday days, and a supportive, friendly work environment. Candidates should have strong organisational skills and at least 3-5 years of relevant experience.

Benefits

Competitive salary

25 days holiday plus Bank Holiday

3% pension employer contribution

Dog-friendly office

Relaxed dress code

Free on-site parking

Employee assistance programme

Qualifications

• Minimum of 3-5 years' experience in administrative or office support roles.
• Confident managing multiple priorities and working independently.
• Passion for charitable work and supporting organisational mission.

Responsibilities

• Act as the first point of contact for enquiries via phone, email, or in-person.
• Provide administrative support to the CEO and office team.
• Maintain accurate records and office systems.
• Support recruitment and coordination of staff and volunteers.

Skills

Organisational skills

Proficiency in Microsoft Office 365

Communication skills

Interpersonal skills

Attention to detail

Tools

CRM systems

Job description

Administrator / Office Coordinator - Spider is advertising on behalf of a well-established charity seeking a full-time, permanent Administrator / Office Coordinator to join their team in Bury St Edmunds, Suffolk.

Why them:

They are a friendly, mission-driven charity, dedicated to supporting individuals through the companionship of animals. The organisation values its people, encourages a collaborative culture, and provides a supportive working environment.

Fantastic company benefits include:

• Competitive Salary: £23,800 - £27,000 per annum, depending on experience
• Holiday: 25 days plus Bank Holiday
• 3% pension employer contribution
• Additional: Dog-friendly office, relaxed dress code, free on-site parking, employee assistance programme

About the role:

As an Administrator / Office Coordinator, you will act as the first point of contact for enquiries, support the day-to-day running of the office, and provide essential administrative and operational support to the CEO and wider team. You will help maintain databases, records, and office systems, assist with recruitment and volunteer coordination, organise training, and support projects and compliance activities. You will also help produce reports, service documentation, and promotional materials, ensuring smooth and efficient office operations. Working hours for this office-based role will be 37.5 hours, Monday to Friday 8:30am - 4:30pm.

Main Duties and Responsibilities:

• Act as the first point of contact for enquiries via phone, email, or in-person visits
• Provide administrative and operational support to the CEO and office team
• Maintain accurate records, databases, and office systems
• Manage stock levels throughout the office
• Support recruitment, induction, and coordination of staff and volunteers
• Organise meetings, manage diaries, and prepare minutes and reports
• Help maintain policies, documentation, and compliance with relevant legislation
• Assist with project support, service documentation, and promotional material
• Contribute to continuous improvement of office processes and systems

About you:

As an Administrator / Office Coordinator, you will be an organised, proactive, and professional individual with a minimum of 3-5 years' experience in administrative or office support roles. You should be confident managing multiple priorities, able to work independently and as part of a team and have excellent communication and interpersonal skills. Proficiency in Microsoft Office 365, attention to detail, and experience with financial administration or CRM systems is essential. A logical, flexible, and solution-focused approach, alongside a passion for charitable work and supporting the mission of the organisation, is highly valued.

If you have the relevant skills and experience for this Administrator / Office Coordinator position and would like to be considered, please apply by forwarding an up-to-date CV and covering letter as soon as possible.

Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please let us know as soon as possible.

No recruitment agencies, please

Additional keywords: Administrator, Office Coordinator, Office Administrator, Charity Administration, Administrative Support, CRM, Microsoft Office, Bury St Edmunds, Volunteer Coordination