Administrative Team Leader - Single Point of Access

York Teaching Hospital NHS Foundation Trust; York and North Yorkshire; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare organization is seeking an experienced Administrative Team Leader to join their Single Point of Access (SPA) Team. The role involves supervising a small team, ensuring efficient service delivery, and analyzing processes to improve practices. Candidates should possess strong organizational skills, excellent communication abilities, and experience in staff management. Competitive benefits and a supportive work environment are offered. Interviews will be held on the 5th of January, 2026.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Employee Assistance Programme

NHS Car Lease scheme

Learning and development opportunities

Discounts on various services

Qualifications

• Proactive and able to work to a high standard.
• Excellent verbal and written communication skills.
• Experience managing staff in health or social care settings is desirable.

Responsibilities

• Supervise and coordinate the SPA team, including rota planning.
• Ensure efficient running of the SPA service.
• Analyze situations for effective service delivery.

Skills

Organised

Strong communication skills

Flexible leadership

Experience in staff management

Familiarity with call handling

Job description

Vacancy at York and Scarborough Teaching Hospitals NHS Foundation Trust

Are you a motivated and enthusiastic Administrative Team Leader seeking a new challenge? Or are you ready for a development opportunity and would like to work in a supportive, friendly and busy environment? If so, we have an exciting opportunity for you to join our Single Point of Access (SPA) Team within Community Services.

The SPA service is a vital hub that manages all incoming referrals from GPs, patients, hospitals, community IPUs, and other healthcare professionals. As the Administrative Team Leader, you will play a key role in ensuring the smooth operation of this service, supporting a team of seven call handlers who manage referrals via telephone and electronic systems, as well as providing essential administrative support.

This is a fantastic opportunity to lead a small, dedicated team in a fast‑paced office environment that is central to the delivery of community healthcare services.

Qualifications

• Organised, proactive, and able to work to a high standard.
• A strong communicator with excellent verbal and written skills.
• Flexible in approach and confident in leading a team.
• Experienced in staff management within health or social care settings (desirable).
• Familiar with call handling or telephony services (desirable, but full training will be provided).

Interviews will take place on the 5th January 2026.

Responsibilities

• Provide day‑to‑day supervision, coordination, and management of the SPA team, including rota planning and staff deployment to ensure consistent service coverage.
• Oversee the efficient running of the SPA service, ensuring all service user contact is handled professionally and courteously.
• Resolve both written and verbal enquiries, ensuring internal processes are followed and service standards are maintained.
• Analyse situations and make informed decisions to support effective service delivery.
• Review and improve working practices, propose changes to enhance efficiency, and support the implementation of new processes in collaboration with wider Community teams.

Benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Working for the Trust

Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

To find out more about what it is like to work for our Trust please visit the following link: https://yorkhospitals.pagetiger.com/hdjgxd

This advert closes on Sunday 7 Dec 2025.