Administrative Team Leader - Single Point of Access

NHS; York and North Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A public healthcare organization is looking for an Administrative Team Leader to oversee the Single Point of Access Team. This role includes supervising a dedicated team to manage referrals via telephone and electronic systems. Ideal candidates will have strong communication skills, be organised, and have prior experience in staff management, particularly within healthcare settings. Generous benefits and opportunities for professional development are offered.

Benefits

NHS Pension Scheme

27 to 33 days holiday

Employee Assistance Programme

NHS Car Lease scheme

Learning and development opportunities

Discounts on various services

Qualifications

• Minimum 2 years administrative experience, including 6 months in a supervisory role.
• Experience of dealing with sensitive and confidential information.
• Familiarity with call handling and telephony services.

Responsibilities

• Supervise, coordinate and manage the SPA team.
• Ensure professional handling of service user contacts.
• Review and implement improvements to working practices.

Skills

Organised

Strong communicator

Problem solving

Staff management

Delegation

Education

NVQ Level 4/5 or equivalent

ECDL Qualification

Tools

SystmOne

Patient administrative systems

Job description

York and Scarborough Teaching Hospitals NHS Foundation Trust

Administrative Team Leader - Single Point of Access

The closing date is 07 December 2025

Are you a motivated and enthusiastic Administrative Team Leader seeking a new challenge? Or are you ready for a development opportunity and would like to work in a supportive, friendly and busy environment? If so, we have an exciting opportunity for you to join our Single Point of Access (SPA) Team within Community Services.

The SPA service is a vital hub that manages all incoming referrals from GPs, patients, hospitals, community IPUs, and other healthcare professionals. As the Administrative Team Leader, you will play a key role in ensuring the smooth operation of this service, supporting a team of seven call handlers who manage referrals via telephone and electronic systems, as well as providing essential administrative support.

This is a fantastic opportunity to lead a small, dedicated team in a fast‑paced office environment that is central to the delivery of community healthcare services.

We're looking for someone who is:

• Organised, proactive, and able to work to a high standard.
• A strong communicator with excellent verbal and written skills.
• Flexible in approach and confident in leading a team.
• Experienced in staff management within health or social care settings (desirable).
• Familiar with call handling or telephony services (desirable, but full training will be provided).

Interviews will take place on the 5th January 2026.

Main duties of the job

• Provide day‑to‑day supervision, coordination, and management of the SPA team, including rota planning and staff deployment to ensure consistent service coverage.
• Oversee the efficient running of the SPA service, ensuring all service user contact is handled professionally and courteously.
• Resolve both written and verbal enquiries, ensuring internal processes are followed and service standards are maintained.
• Analyse situations and make informed decisions to support effective service delivery.
• Review and improve working practices, propose changes to enhance efficiency, and support the implementation of new processes in collaboration with wider Community teams.

About us

To find out more about what it is like to work for our Trust please visit the following link:

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Education, Qualifications and Training

• Educated to NVQ Level 4/5, BTEC Level Higher National Diploma & Certificate (HND/C) or equivalent level
• Word Processing and Computer literacy skills to RSA3/NVQ3 Level
• ECDL Qualification

Experience and Knowledge Required

• Previous Administrative experience (2 years minimum), including a minimum of 6 months staff management/supervisory experience
• Previous experience of dealing with sensitive and/or complex situations
• Experience of dealing with confidential information
• Previous NHS experience in an administrative capacity
• Previous experience working with a Community Team
• Experience of call handling/telephony services
• Experience of using patient administrative systems and databases (SystmOne / CPD)

Skills and Attributes

• Able to organise and prioritise both own workload and that of others as required
• Possess a range of developed communication skills.
• Have the ability to exercise sound judgement in relation to problem solving and identifying situations requiring further advice
• Ability to practice delegation, negotiation and motivation skills.
• Experience of managing organisational change within a team e.g. restructures, changes to job requirements.
• Experience of service improvement projects.

Aptitude and Personal Qualities

• Self‑discipline/motivated to function independently, but also able to motivate others and lead a team.
• Ability to communicate and empathise with patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

York and Scarborough Teaching Hospitals NHS Foundation Trust