Administrative Support Specialist (18-Month Contract)

Bath & North East Somerset Council; Bath; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working arrangements

Local Government Pension Scheme

Job summary

Adoption West is seeking a Business Support Assistant to join a multidisciplinary team supporting families and children across the region. You will handle referrals, liaise with the team including social workers and clinicians, arrange meetings, take minutes, and maintain accurate records of work carried out within the team.

The role requires GCSE/NVQ Level 2 in Administration, RSA qualifications or equivalent IT skills, and prior general office experience.

Qualifications

• GCSEs/NVQ Level 2 in Administration or equivalent including English at Grade C or above.
• WP qualification at RSA 1 or 2 level, or equivalent IT qualifications.
• Previous general office experience within a large, complex organisation.
• Ability to communicate with the public and professionals face-to-face or by telephone.
• Ability to maintain confidentiality and handle sensitive information with Data Protection awareness.
• Flexible, able to work as part of a team and adapt to changing needs.

Responsibilities

• Provide efficient administrative support to the service area.
• Input data and maintain timely records to aid processing of service/finance transactions.
• Support with enquiries, checks, grants, provider setups, payments and related tasks.
• Answer routine enquiries and relay information professionally to users.
• Assist with data responses in line with guidelines and maintain confidentiality.
• Manage systems/spreadsheets to monitor activity and produce accurate records.

Skills

Communication skills

Attention to detail

Confidentiality

Data protection

Teamwork

Flexibility

Organisational skills

Professionalism

Education

GCSEs/NVQ Level 2 in Administration or equivalent including English

WP qualification at RSA 1 or 2 level, or equivalent IT qualifications

Job description

Adoption West is seeking a Business Support Assistant to join a multidisciplinary team supporting families and children across the region. You will handle referrals, liaise with the team including social workers and clinicians, arrange meetings, take minutes, and maintain accurate records of work carried out within the team.

The role requires GCSE/NVQ Level 2 in Administration, RSA qualifications or equivalent IT skills, and prior general office experience.