Administrative Support Officer

Cheshire & Wirral Partnership NHS Foundation Trust; Neston; On-site; GBP 60,000 - 80,000; Part time

Job summary

A regional health organization in Neston is seeking a part-time admin assistant to join their dedicated team. Candidates should possess excellent communication and organizational skills, along with a flexible approach. Responsibilities include managing administrative tasks, processing referrals, and supporting patient interactions. The role offers a supportive training process and aims to foster a welcoming work environment. Ideal for those starting their careers or looking to leverage existing skills.

Qualifications

• Experience in administrative roles preferred.
• Ability to handle patient interactions professionally.
• Willingness to undergo training on CWP systems.

Responsibilities

• Undertake a full range of administrative/reception responsibilities.
• Process referrals, scan documents, and upload to electronic records.
• Answer telephone calls and manage call routing.
• Arrange meetings and take meeting notes.

Skills

Excellent communication skills

Organisational skills

Flexible 'can do' approach

Friendly and welcoming manner

Tools

Microsoft packages

Job description

Overview

Neston and Willaston Care Community Team are looking for an admin assistant to join our small and friendly team in the Neston area of Cheshire West. We are hoping to recruit a compassionate individual with excellent communication skills.

Within this role you will have contact with patients, carers, families, and other health professionals. The successful candidate will have excellent communication and organisational skills, a flexible 'can do' approach, and a professional, friendly and welcoming manner.

This vacancy is part time 12.5 hours per week (to cover Mon & Tues).

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you\'ll find something to suit you at CWP.

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire. We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool. Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

We are a Disability Confident Employer and value applicants from diverse backgrounds.

We are an equal opportunity employer and encourage applicants from all backgrounds to apply.

Responsibilities

• Undertake a full range of administrative/reception responsibilities.
• Process referrals, scan/photocopy documents and upload to electronic records.
• Answer telephone calls and forward/redirect as needed.
• Arrange meetings and take meeting notes.

Qualifications and Skills

• Excellent communication and organisational skills.
• Flexible "can do" approach; professional, friendly and welcoming manner.
• Working knowledge of general office procedures and Microsoft packages; full training will be provided on CWP systems.