Administrative Support Assistant

We Manage Jobs(WMJobs); Worcester; On-site; GBP 24,000 - 25,000; Full time

Job summary

A local authority in Worcestershire seeks an Administrative Support Assistant to join their Permanency Planning and Support Team. The role involves providing administrative support to ensure effective service delivery to children and families. Applicants should have experience in administration, strong communication skills, and preferably hold an NVQ Level 2 in a relevant field. The position offers a competitive salary, great holiday benefits, and opportunities for personal development.

Benefits

Great holiday entitlement

Brilliant pension scheme

Professional learning & development

Flexible working

Qualifications

• Experience in children’s social care or a similar environment preferred.
• Ability to produce accurate documents.
• Skills in managing competing demands effectively.

Responsibilities

• Provide a wide range of administrative support.
• Liaise with social workers and partner agencies.
• Organize meetings and maintain customer care standards.

Skills

Experience in administration

Using Microsoft Office confidently

Effective communication skills

Handling sensitive information

Teamwork

Education

NVQ Level 2 in a relevant subject

Tools

Microsoft Office

Spreadsheets

Databases

Job description

Job Title: Administrative Support Assistant
Salary: £24,200 - £24,584 per annum
35 Hours per Week
Location: Wildwood
Team: Permanency Planning and Support Team
Permanent

Are you organised, proactive and passionate about supporting services that make a difference for children and families? We are looking for an Administrative Support Assistant to join our Permanency Planning and Support Team, providing high-quality business support to help us deliver timely, effective services to children, young people, their families, and carers.

About the Role

As an Administrative Support Assistant, you will play a vital role in ensuring our service meets its statutory responsibilities and functions smoothly. You’ll provide a broad range of administrative and organisational support, working closely with social workers, Case Progression Officers, partner agencies, and colleagues across Children’s Social Care.

• Completing a range of administrative tasks that support the day‑to‑day work of the team.
• Supporting children, families, and partner agencies to access the service effectively.
• Working closely with Case Progression Officers on private law tasks, liaising with the Court, and keeping case trackers and the children’s information system (LCS) up to date.
• Preparing documents in Word, Excel, and PowerPoint, including reports, meeting minutes, and presentations.
• Collating and presenting service data and assisting with project work and information gathering.
• Handling incoming enquiries, organising meetings, and maintaining excellent customer care standards.
• Supporting the team’s work with Special Guardianship (SGO) and private law families, ensuring accurate and timely administrative input to achieve positive outcomes.

This is a varied and rewarding role, where your attention to detail, communication skills, and ability to manage competing demands will make a real difference.

About You

• Has experience in administration, ideally within children’s social care or a similar environment.
• Is confident using Microsoft Office, spreadsheets, databases, and general office systems.
• Can produce accurate documents, handle sensitive information confidentially, and prioritise their workload effectively.
• Communicates clearly and professionally with families, social workers, partners, and external agencies.
• Can work well as part of a team and adapt to the fast‑paced, sometimes emotionally demanding nature of the work.
• Is committed to developing their skills and maintaining high standards of service delivery.

Qualifications

• Essential: NVQ Level 2 in a relevant subject (or equivalent).
• Desirable: ECDL or an equivalent IT‑related qualification.

Why Join Us?

You’ll be part of a supportive, dedicated team focused on improving outcomes for children and families across Worcestershire. We value our staff, offer ongoing training opportunities, and encourage a culture of collaboration, creativity, and continuous improvement.

For further information please contact: Michelle Hargun on 01905 843563 or email [e-mail] or Emma Finch on [phone] or email [e-mail]

Benefits

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage

• Worcestershire County Council - Why work for us?
• Children's Workforce Academy

Some of these offers include:

• Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part‑time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: 17th December 2025
Anticipated Interview Date: To be confirmed

Attached documents
JDPS WCF template - Administrator V2 Permanency Planning and Support Team 171125.docx