Administrative Officer - Northampton

HM Courts & Tribunals Service (HMCTS); Northampton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A public service organization in Northampton is looking for an Admin Officer to provide administrative support and customer service to court users. The role involves managing court files, updating records, and assisting the judiciary. Candidates should have strong attention to detail and communication skills. Opportunities for flexible working are available, alongside comprehensive benefits.

Benefits

Annual leave

Flexible working options

Pension schemes

Qualifications

• Excellent attention to detail essential for administrative tasks.
• Ability to communicate clearly with court users.
• Skills in organizing and prioritizing tasks effectively.

Responsibilities

• Prepare papers and files for court and meetings.
• Update records in the in-house computer system.
• Communicate with public and judiciary effectively.

Skills

Attention to detail

Verbal communication

Written communication

Organizational skills

Customer service orientation

Job description

Overview

General Information

Salary £25,582
Location: Northampton, East Midlands
Working Pattern: Full Time, Part Time, Flexible Working
Vacancy Approach: External
Region: East Midlands
Closing Date: 30-Sep-2025
Post Type: Permanent
Civil Service Grade: AO
Number of jobs available: 3
Reserve List: 12 Months
Job ID: 9652

Descriptions & requirements

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. We support our court users and colleagues within HMCTS, so that people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:

• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in-house computer system and data input
• Recording court results accurately, interpreting the information required on a court file
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
• Communicating with the public, the Judiciary, other Court and Tribunal Users and Representatives of other agencies and organisations

Your Skills and Experience

With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.

Please refer to the job description attachment for more information.

Further Details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, providing they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ Flexible Working policy. For part-time working, the minimum hours would be 30 hours per week over 4 days.

Skilled Worker Visa: From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship for first-time applicants under the current immigration rules. The Department cannot sponsor you unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, raise this during vetting checks for eligibility assessment. If you do not meet the eligibility criteria, you will need to consider your right to work in the UK.

Useful notes on immigration and site terms are provided in the original description and may be consulted in the attachment.

Location
These posts are based at Northampton Combined Court, 85-87 Ladys Lane, Northampton, NN1 3HQ

Selection and Benefits

Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be used if a large number of applications are received.

Hybrid Working: MoJ offers hybrid working arrangements where business need allows. This is informal and non-contractual, with a minimum of 60% in the office, subject to local estate capacity. Some roles may not be suitable for hybrid working; arrangements will be discussed with successful candidates.

Nationally advertised roles: Appointments will be to the nearest viable office to the home postcode, on its pay scale. Some MoJ terms and conditions of service are changing as part of Civil Service reform. Details will be provided if an offer is made.

Benefits
The MoJ offers a range of benefits including annual leave, flexible working options, pension schemes, training, networks for employees, and family-friendly policies. Full details are provided in the original description.

Working for the Civil Service
The Civil Service Code applies. We recruit on merit and in line with the Civil Service Commission recruitment principles. If you have concerns about the recruitment process, you may raise a formal complaint with the appropriate contacts listed in the original description.

Nationality Rules
This job is broadly open to UK nationals and certain other eligible groups as defined by the Civil Service Nationality Rules. See the original description for full details.

Application Process and Contact

How to apply and what will be assessed are described in the job description and attachment. The application process includes a Statement of Suitability, technical and experience questions, and an interview stage. You may also be asked to provide examples of customer service, administration and IT experience, attention to detail, and communication and organisational skills. The minimum security check is BPSS.

Contacts: MoJ 0345 241 5359; HMPPS 0345 241 5358. Please quote the job reference 9652.

Job Description Attachment: Admin Officer Job Description.docx