Administrative Officer Caseworker

Scottish Courts and Tribunal Service; Hamilton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government agency in Scotland seeks an Administrative Officer Caseworker for a full-time, fixed-term position in Hamilton. This role involves supporting court operations, managing case administration, and providing effective communication within the organization. Ideal candidates will have strong administrative skills, attention to detail, and the ability to manage enquiries and case updates timely. This is a vibrant workplace that encourages learning and development through collaborative engagements with various stakeholders.

Qualifications

• Experience in administrative roles or court-related functions.
• Ability to handle multiple tasks and prioritize effectively.
• Strong written and verbal communication skills.

Responsibilities

• Provide administrative support to ensure effective operation.
• Carry out case administration and management processes.
• Respond to enquiries via mail, email and phone.
• Arrange hearings and manage tribunal member availability.
• Ensure timely communication of case papers and updates.

Skills

Administrative support

Communication skills

Case management

Time management

Job description

The Mental Health Tribunal for Scotland (MHTS) are seeking applications from candidates to join the team as an Administrative Officer Caseworker on a full‑time, fixed‑term position for a period of 6 months with the possibility of extension thereafter.

Administrative Officers carry out a variety of general administrative duties to progress cases through the court or provide support to other functions within the Scottish Courts and Tribunals Service.

This is an excellent opportunity to be involved in a vibrant and busy working environment with the prospect of developing your own learning through frequent contact with our judicial partners. The role involves being the first point of contact with people from both inside and outside the Tribunals and wider SCTS organisation.

Key responsibilities

• Providing administrative support to the work of the Scottish Courts and Tribunals Service ensuring the effective operation of the jurisdiction in which you are based and providing support across other jurisdictions where necessary.
• Carrying out the administration of cases including the registration of applications and following through case management processes within the set timescales.
• Responding to enquiries by mail, email and telephone on all aspects of applications within agreed timescales.
• Seeking and confirming the availability of tribunal members and arranging hearings at venues.
• Ensuring that case papers are issued to all parties and tribunal members within the required timescales.
• Ensuring that the case file for each active case is correctly updated with further correspondence when received.
• Providing any advice as requested by the tribunal members with reference to casework procedures.
• Assisting in collating monthly and quarterly statistics within required timescales when necessary.
• Providing general administration as required including support for corporate functions such as event organisation and members training.
• Embracing the multi‑functioning initiative across SCTS jurisdictions.
• Working closely with our operational support team to maximise efficiencies within SCTS using Continuous Improvement tools.

Applications will be accepted until 11:59 pm on the closing date stated on the advert, 5 January 2026.

Your application must provide evidence of how you meet the criteria set out in the knowledge, skills and experience listed in the Person Specification in the Job Information Pack.

Please note that you must have completed the online assessment by this time for your application to be considered.

Interviews are expected to be held week commencing 19 January 2026.