Administrative Officer

Ministry of Justice; Stoke-on-Trent; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A government agency in Stoke-on-Trent is seeking Crown Court Admin Officers to manage criminal digital files and provide customer-focused administrative support. Successful candidates will demonstrate strong customer service skills, attention to detail, and the ability to adapt in a busy environment. This role offers hybrid working arrangements and various employee benefits.

Benefits

Annual leave

Pension choices

Flexible working networks

Qualifications

• Experience in customer service and administration with strong IT skills.
• Exceptional attention to detail and communication skills.
• Ability to handle a busy environment and assist users.

Responsibilities

• Manage criminal digital files and correspondence.
• Handle inquiries from justice agencies and public.
• Provide customer-focused service in a busy office.

Skills

Customer service experience

Administrative experience

IT experience

Attention to detail

Communication skills

Organisational skills

Job description

Overview

Crown Court Admin Officers are responsible for management of criminal digital files in preparation for hearings, handling correspondence and general enquiries. The Crown office deals with enquiries from criminal justice agencies, solicitors, barristers and the public via post, email, telephone and face to face. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.

Responsibilities

• Perform general administrative duties to progress cases through the court/tribunal system or provide support to other HMCTS functions.
• Manage criminal digital files and respond to enquiries from stakeholders by phone, email or in person.
• Provide customer-focused service in a busy environment, assisting court users to navigate the justice system.
• Work as part of assigned teams in a customer-facing, office-based role.

Working Arrangements

Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing patterns where they meet the role and business needs, agreed prior to appointment. Applications for part-time working may be considered with a minimum of 30 hours per week over 5 days.

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working blending base location, MoJ sites and/or home. All employees are expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Arrangements will be discussed and agreed with the successful candidate(s) and reviewed regularly.

Visa and Rights to Work

Skilled Worker Visa: This role is not eligible for new Skilled Worker visas. From 22 July 2025, changes to the Skilled Worker visa route apply. If you have held a Skilled Worker visa prior to the changes, eligibility will be assessed in line with immigration rules. Applicants who have not held a Skilled Worker visa should consider their right to work in the UK. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

Other Information

• Guidance for the Statement of Suitability: demonstrate your transferable skills, knowledge and experience against essential skills and criteria (customer service, administrative and IT experience, attention to detail, communication and organisational skills).
• Interviews are online; expected to take place in W/C 8 December 2025. Requests for alternate dates considered only in exceptional circumstances.
• Security level: DBS Basic.

Benefits and Diversity

The MoJ offers a range of benefits including annual leave, pension choices, training opportunities, flexible working networks, and family-friendly policies. MoJ is a Disability Confident employer and values diversity and inclusion. Veterans’ initiatives and civil service equality guidance are in place. Further information is available on related Civil Service pages.

Qualifications and Skills

• Customer service, administrative and IT experience with excellent attention to detail.
• Strong written and verbal communication skills; ability to organise time, prioritise, multi-task and adapt to using various software packages.
• Ability to work in a busy environment and assist court users with navigating the justice system.