Administrative Officer

Government Recruitment; Portishead Point; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A government agency in the UK is looking for individuals to fill administrative roles that require strong decision-making and customer service skills. You will be responsible for providing vital support through a variety of tasks, including handling customer queries and managing case files. Full-time roles are primarily office-based with potential for some remote work, and part-time options may be available depending on business needs. This role is perfect for those who thrive in fast-paced environments.

Qualifications

• Ability to make informed decisions that prioritize customer needs.
• Experience handling customer queries and administrative tasks.
• Strong interpersonal skills and ability to work in a team.

Responsibilities

• Make informed decisions for customers.
• Support administrative tasks like filing and monitoring inboxes.
• Handle telephone calls and book appointments.
• Conduct face-to-face identity interviews and manage customer cases.

Skills

Decision-making

Customer Service

Communication Skills

Interpersonal Skills

Job description

The roles which you will be posted to will depend on the business needs at the time of onboarding.

Each role will require you to make decisions that will help to place our customers’ needs at the centre of what we do. If you are inquisitive, enjoy working in a fast-paced environment, and take pride in delivering a high quality of customer service, then these roles could be right for you.

Key Responsibilities

• Making well informed decisions for our customers.
• Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries.
• Scanning and digitising of customer supporting evidence and updating relevant databases/files.
• Ensuring case files are decision ready for casework, appeals or removal processes.
• Telephone call handling / booking appointments.
• Escorting customers, conducting face to face identity interviews and facilitating language analysis interviews.
• Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team.

Working Pattern

Full-time hours are 37 hours per week (Monday to Friday between the core working hours of 7am to 7pm.).

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where employees will be expected to spend a minimum of 60% of their working time in the office. Different roles will require varying levels of office attendance, some roles offer a minimum of 60% office attendance whilst others require 100% office attendance.

We encourage applications from candidates who wish to work part-time; however, part-time opportunities cannot be guaranteed and are subject to the requirements of the role of the business.

NOTE FOR CANDIDATES: If your location preference is London you are required to detail your preferred locations from Warehouse K, Kirby Street, Eaton House and Bedfont Lakes - Feltham in your application.

If you do not choose a preference, you will be posted into any of the London locations in accordance to business requirements.

Live Events

Civil Service recruitment uses the Success Profiles framework. This requires you to demonstrate, through real examples, how you are suitable for the role.

This is a different approach to a lot of private companies, so we are holding 2 events to share some hints and tips with you.

The call will be hosted by colleagues from the Home Office who will share their experiences of the recruitment process.

We will talk about writing a strong personal statement and how to get the best out of your interview.

The events will be held on:

Date: 12 November 2025 at 1pm - 2pm

Eventbrite

Date: 20 November 2025 at 6pm - 7pm

Eventbrite

The content is the same for each event, so you only need to join one. The events are not mandatory but are a great way to learn about our recruitment process.