Administrative Officer

Brook Street; Newport; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is looking for an Administrative Officer to provide essential support in the operations of courts and tribunals. The role involves various administrative tasks and customer service. Ideal candidates will have strong IT skills and excellent communication abilities, with a minimum of 5 GCSEs (A*-C) or an equivalent qualification. This is a full-time, temporary position based in Newport, with a salary of £12.36 per hour.

Qualifications

• Strong IT and administrative skills are essential.
• Excellent communication and customer service abilities are critical.
• 5 GCSEs (A*-C) or equivalent required.

Responsibilities

• Prepare files and documents for hearings and meetings.
• Maintain records and input data into internal systems.
• Assist in court hearings and manage schedules.

Skills

Strong IT skills

Excellent communication

Customer service abilities

Education

5 GCSEs (A*-C) or equivalent

NVQ Level II in Business Administration

Job description

Overview

Administrative Officers play a key role in supporting the effective operation of courts, tribunals, and other HMCTS offices. The role involves a variety of administrative tasks, customer service, and casework processing, all within a framework of continuous improvement and Lean principles.

Key Responsibilities

General Administration

• Prepare files and documents for hearings and meetings
• Maintain records and input data into internal systems
• Handle mail, photocopying, and filing
• Organise meeting rooms and support training activities

Drafting & Documentation

• Produce standard letters, reports, and meeting notes
• Create and update court/tribunal documents

Operational Support

• Assist in court hearings and tribunals
• Support court users and manage schedules
• Handle enquiries via phone, email, and in person
• Serve documents, collect fines/fees, and manage warrants

Casework Processing

• Process court orders, claims, fines, and legal aid
• Ensure accurate recording of court results
• Meet workload targets for speed and accuracy

Verification & Quality Control

• Check documents and records for compliance
• Validate work completed by colleagues

Information Management

• Gather and interpret data for reports and analysis
• Prepare bundles and chase missing information

Calculations & Financial Tasks

• Perform basic financial checks and reconciliations
• Manage juror numbers and related costs

Customer & Stakeholder Communication

• Liaise with judiciary, legal professionals, and other agencies
• Provide clear, helpful guidance to internal and external customers

Other Duties

• Undertake additional tasks as required, including roles like Jury Bailiff or Health & Safety Coordinator
• Work flexibly across HMCTS offices when needed

Skills & Qualifications

• 5 GCSEs (A*-C) or equivalent, or NVQ Level II in Business Administration
• Strong IT and administrative skills
• Excellent communication and customer service abilities

Operational Delivery Profession

This role is part of the cross-government Operational Delivery Profession, offering access to professional development, standards, and career progression across various public-facing roles.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Location: Blackwood Civil & Family Court, 8 Hall Street, NP12 1NY (as part of the role)

Contract Type: Temporary / Full-time

Salary: £12.36 per hour

Start Date: As soon as possible

Working Pattern: Monday-Friday, 37 hours per week, fully office based