Administrative Officer

JobStart Scheme; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A mental health organization in Belfast is looking for an organized individual to support day-to-day operations through administration, scheduling, and CRM management. The role involves maintaining client records and efficient communication with clients. Successful candidates will possess strong organizational skills, attention to detail, and experience with tools like Zoho CRM. This temporary position offers up to 25 hours per week, with flexible hours available and competitive pay based on age.

Responsibilities

• Manage team schedules and keep the shared calendar accurate.
• Maintain accurate data, records, and filing systems.
• Maintain and update customer records in Zoho CRM.
• Support client communication, handling queries with professionalism.
• Draft and distribute correspondence and emails as required.
• Duties may evolve based on the organization's needs.

Skills

Excellent organisation and attention to detail

Strong written and verbal communication skills

Confident using Google Drive, Excel, email, and shared calendars

Proactive, adaptable approach to tasks

Comfortable handling phone communications

Experience with email drafting

Basic experience of CRMs- eg Zoho

Job description

THE EMPLOYER IS: HIP PSYCHOLOGY LTDFounded in 2017, HIP Psychology is dedicated to empowering school communities to thrive.We partner with schools to support three key areas: emotional wellbeing, social development, and academic attainment helping young people succeed at every stage of their educational journey.Our team is small, collaborative, and mission-driven. We cultivate a culture of psychological safety, enjoyment, and purpose, ensuring every team member feels valued, supported, and inspired to grow.This role supports the smooth running of day-to-day operations. It’s ideal for someone organised, dependable, and keen to play a key role in client communication and internal coordination.The role combines administration, scheduling, and CRM management to help the wider team deliver an excellent experience for schools and partners.A short cover note on why this role interests you and what you’d bring will be appreciated.

Responsibilities

• Manage team schedules and keep our shared calendar accurate and current.
• Maintain accurate data, records, and filing systems.
• Maintain and update customer records in Zoho CRM.
• Support client communication, handling queries with professionalism and clarity.
• Draft and distribute correspondence and emails as required.
• Duties and responsibilities may be amended, added to, or changed as the needs of the organisation evolve.

Skills and Qualifications

• Excellent organisation and attention to detail.
• Strong written and verbal communication skills.
• Confident using Google Drive, Excel, email, and shared calendars.
• Proactive, adaptable approach to tasks.
• Comfortable handling phone communications.
• Experience with email drafting.
• Basic experience of CRMs- eg Zoho.

Further Information

The Employer is: HIP PSYCHOLOGY LTDJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1744642 Job Sector Secretarial and Administration Area Belfast Location Belfast Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 11/11/2025 Closing date 22/12/2025 Worktime 8.30am - 4.30pm