Administrative Assistant- Urology

London North West University Healthcare NHS Trust; Harrow; On-site; GBP 29,000 - 32,000; Full time

Job summary

A prominent NHS Trust in Harrow is looking for an Administrative Assistant to provide comprehensive clerical support in the Urology Department. The role involves managing outpatient clinic bookings, communicating effectively with staff and patients, and maintaining accurate records. Candidates should have excellent communication skills, be detail-oriented, and possess relevant qualifications. The salary ranges from £29,651 to £31,312, inclusive of High Cost Area Supplement.

Qualifications

• Demonstrate good communication, organisation and prioritisation skills.
• Excellent attention to detail and accuracy.
• Experience in prioritising workloads.

Responsibilities

• Work within the Clinical Support Team to provide clerical support.
• Responsibility for data entry and maintenance of database systems.
• Liaison with clinical and admin staff.

Skills

Effective communication skills

Ability to use your own initiative

Education

NVQ or other vocational qualifications

Job description

Administrative Assistant- Urology

The closing date is 29 October 2025

A fantastic opportunity has arisen for a hardworking and proactive individual to join the Outpatient team based at Northwick Park Hospital within the Urology Department to deliver administrative service.

This post holder will be responsible for the day to day management and full bookings, cancelling of all outpatient clinics, ensuring that all targets are adhered to and met.

You will need to demonstrate good communication, organisation and prioritisation skills and be able to work on your own initiative under minimal supervisor.

The successful applicant will be a team player, but also able to work individually. You will be a confident and clear communicator possessing excellent computerised data management and verbal reasoning skills. We are seeking an enthusiastic individual who can demonstrate excellent attention to detail and accuracy and experience in prioritising workloads.

Main duties of the job

JOB SUMMARY

• Work within the Clinical Support Team to provide a comprehensive clerical support service
• Responsibility for data entry and maintenance of database systems.
• Assists in the organisation of workload management - word processing, distributing and filing etc.
• Liaison with clinical and admin staff both within and outside the department.
• Contact with patients and other relevant external agencies & extensive contact with GP's patients and other relevant external agencies.

About us

London North West University Healthcare NHS Trust (LNWUH) is one of the integrated NHS Trusts in the country. Our team of more than 8,000 clinical and support staff serve a diverse population of approximately one million people providing hospital services to the people of Brent, Harrow and beyond.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

KEY RESPONSIBILITIES

• Liaison with staff both within and outside the department, extensive contact with GP's patients and other relevant external agencies.
• Responsibility for providing and receiving complex/sensitive information requiring tact, empathy and diplomacy.
• Respond to a high volume of external/internal enquires via personal, written and telephone queries.
• Responsibility for implementing instructions involving liaison with patients, hospitals, GP's and other agencies in connection to patients and their care.

Administrative Responsibilities

• Extensive use of computer information/paper based systems
• Copy and Audio typing if required
• Collection, Delivery and tracking of correspondence and health records to patients, referrers and doctors
• General clerical and general administrative duties
• Day to day maintenance of records and filing
• Faxing/photocopying, distribution of incoming post/mail
• Computer entry of data
• Updating of Services patient information leaflets, booklets etc
• To undertake post duties on a daily basis, which include delivering and collecting from both internal and external entering details on the data base and informing the relevant clinical or admin team member
• Shared responsibility for answering departmental enquiries.
• Responsibility to maintain good working knowledge of all office procedures.
• To file, retrieve and archive patient

To view the main responsibility, please see the attached the Job Description and Person Specification

Person Specification

Education/Qualifications

• o NVQ
• oOther vocational qualifications

Skills

• oEffective communicator both orally and on paper
• oAbility use your own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

London North West University Healthcare NHS Trust

£29,651 to £31,312 a yearpa Inclusive of High Cost Area Supplement