Administrative Assistant- Urology

NHS; Harrow; On-site; GBP 29,000 - 32,000; Full time

Job summary

A healthcare trust in the UK seeks a proactive administrative team member for the Outpatient department. The role involves managing clinic bookings, liaising between patients and staff, and performing clerical duties. Candidates should have good communication skills and a general education, including GCSE English. This is a full-time permanent position with a salary range of £29,651 to £31,312 annually.

Qualifications

• Good communication skills required.
• Experience in managing administrative tasks.
• Ability to maintain accuracy and attention to detail.

Responsibilities

• Liaison with staff and external agencies for patient care.
• Respond to a high volume of enquiries via various channels.
• Maintain records and undertake clerical duties.

Skills

Effective communicator both orally and on paper

Ability to use your own initiative

Education

Good general education including GCSE English

NVQ

Job description

Job summary

A fantastic opportunity has arisen for a hardworking and proactive individual to join the Outpatient team based at Northwick Park Hospital within the Urology Department to deliver administrative service.

This post holder will be responsible for the day to day management and full bookings, cancelling of all outpatient clinics, ensuring that all targets are adhered to and met.

You will need to demonstrate good communication, organisation and prioritisation skills and be able to work on your own initiative under minimal supervisor.

The successful applicant will be a team player, but also able to work individually. You will be a confident and clear communicator possessing excellent computerised data management and verbal reasoning skills. We are seeking an enthusiastic individual who can demonstrate excellent attention to detail and accuracy and experience in prioritising workloads.

Main duties of the job

• Work within the Clinical Support Team to provide a comprehensive clerical support service
• Responsibility for data entry and maintenance of database systems.
• Assists in the organisation of workload management - word processing, distributing and filing etc.
• Liaison with clinical and admin staff both within and outside the department.
• Contact with patients and other relevant external agencies & extensive contact with GP's patients and other relevant external agencies.

About us

London North West University Healthcare NHS Trust (LNWUH) is one of the integrated NHS Trusts in the country. Our team of more than 8,000 clinical and support staff serve a diverse population of approximately one million people providing hospital services to the people of Brent, Harrow and beyond.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Details

Date posted

07 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,651 to £31,312 a year pa Inclusive of High Cost Area Supplement

Contract

Permanent

Working pattern

Full-time

Reference number

337-NP-9126AC-A

Job locations

Northwick Park Hospital

Watford Road

Harrow

HA1 3UJ

Job responsibilities

KEY RESPONSIBILITIES

• Liaison with staff both within and outside the department, extensive contact with GP's patients and other relevant external agencies.
• Responsibility for providing and receiving complex/sensitive information requiring tact, empathy and diplomacy.
• Respond to a high volume of external/internal enquiries via personal, written and telephone queries.
• Responsibility for implementing instructions involving liaison with patients, hospitals, GP's and other agencies in connection to patients and their care.
• Excellent communication skills required.

Administrative Responsibilities

• Extensive use of computer information/paper based systems
• Copy and Audio typing if required
• Collection, Delivery and tracking of correspondence and health records to patients, referrers and doctors
• General clerical and general administrative duties
• Day to day maintenance of records and filing
• Faxing/photocopying, distribution of incoming post/mail
• Computer entry of data
• Updating of Services patient information leaflets, booklets etc
• To undertake post duties on a daily basis, which include delivering and collecting from both internal and external entering details on the data base and informing the relevant clinical or admin team member
• Shared responsibility for answering departmental enquiries.
• Responsibility to maintain good working knowledge of all office procedures.
• To file, retrieve and archive patient

Person Specification

Education/Qualifications

• Good general education including GCSE English
• NVQ
• Other vocational qualifications (Desirable)

Skills

• Effective communicator both orally and on paper
• Ability to use your own initiative (Desirable)

Disclosure and Barring Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

London North West University Healthcare NHS Trust

Address

Northwick Park Hospital

Watford Road

Harrow

HA1 3UJ

Employer's website

https://www.lnwh.nhs.uk