Administrative Assistant (Temporary) (Full Time) - REN13336

Renfrewshire Council; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A local authority in the United Kingdom is seeking an administrator to undertake diverse administrative tasks. Responsibilities include supervising staff, handling customer inquiries, and maintaining accurate records. The ideal candidate should have strong customer service experience and proficiency in Microsoft Office. An SVQ Level 3 in Business Administration is desirable.

Qualifications

• Experience in customer service and a wide range of administrative tasks.
• Ability to work as part of a team and independently.
• Effective organisational and communication skills.

Responsibilities

• Supervise staff and support customer enquiries online and by telephone.
• Prepare correspondence, reports, and ensure data quality.
• Maintain manual and computer-based recording systems.

Skills

Customer service

Organisational skills

Communication skills

Microsoft Excel

Microsoft Word

Education

SVQ Level 3 in Business Administration or equivalent

Job description

Advert

You will undertake a range of administrative tasks in support of the delivery of a comprehensive, customer focused, business support service across Renfrewshire Council.

Key tasks for which you will be responsible include; supervision of staff; duties including dealing with customer enquiries online and by telephone in line with Customer Care standards; a range of administrative tasks including the preparation of correspondence, reports and data quality checking/quality assurance and maintaining a range of manual and computer based recording systems ensuring that all records for which the post holder is responsible are accurate, up to date and stored in line with Council Policy.

It is essential that you have experience of; customer service; carrying out a wide range of administrative tasks and working with standard computer systems including Microsoft Office packages i.e. Excel and Word. It is also essential that you have the ability to; work as part of a team and on your own initiative; meet deadlines and quality standards; multi task and have effective organisational and communication skills.

It is desirable that you have experience of supervising staff and developing processes and procedures, as well as a knowledge of Renfrewshire Council’s Corporate Policies and practices and Insurance Services.

An SVQ Level 3 in Business Administration or equivalent is also desirable.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.