Administrative Assistant (Retail)

Career Choices Dewis Gyrfa Ltd; Wales; On-site; GBP 20,000 - 25,000; Full time

Job summary

A friendly retail support company in the United Kingdom is looking for an experienced Administrative Assistant to join their Retail Shop Support Team. Responsibilities include managing inquiries, processing financial paperwork, and providing overall administrative support to the retail team. The role requires strong communication skills and attention to detail. The ideal candidate will have a positive attitude and be able to work effectively within a team.

Benefits

Group Personal Pension Scheme

Holiday entitlement of 30 days

Life assurance

Wellbeing support

Employee assistance programme

Unlimited access to a 24/7 online GP

Healthcare Cash Plan

Cycle to work scheme

Discounted gym membership

Free secured parking on site

Qualifications

• Minimum 12 months proven experience in a busy admin role.
• Ability to work well within a small team and exhibit a 'can-do' attitude.
• Experience using databases with a high level of accuracy.

Responsibilities

• Handle all incoming telephone calls and e-mail enquiries.
• Accurately process weekly financial paperwork.
• Fulfil online shop orders and record sales.
• Provide general administrative support to the Retail Management Team.
• Assist with ad-hoc duties and maintain accurate records.

Skills

Customer service orientation

Excellent communication skills

Attention to detail

Organizational skills

Teamwork

Job description

About the role

We have a fantastic opportunity for a friendly, enthusiastic and positive Administrative Assistant to join our Retail Shop Support Team.

As part of the Retail Support Team, the post holder will undertake a full range of administrative tasks in support of 17 retail shops and the broader Retail team. The role requires working Monday, Thursday and Friday at our Head Office in Sully, with flexibility for occasional meetings or training.

Responsibilities

• Handle all incoming telephone calls and e‑mail enquiries from customers and staff.
• Accurately process weekly financial paperwork and ensure compliance with regulatory requirements.
• Fulfil online shop orders and record sales.
• Provide general administrative support to the Retail Management Team.
• Assist with ad‑hoc administrative duties and maintain accurate records.

Qualifications

• Minimum 12 months proven experience in a busy admin role.
• Ability to work well within a small team and exhibit a 'can‑do' attitude.
• Strong customer‑service orientation and excellent communication skills.
• Experience using databases with a high level of accuracy and meticulous attention to detail.
• Organised, proactive and able to prioritise effectively.
• Patient, approachable and helpful.

Benefits of working for Tŷ Hafan

• Group Personal Pension Scheme with an employer contribution of 5%
• Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays (pro‑rata for part‑time staff)
• Life assurance (death in service benefit)
• Wellbeing support
• Employee assistance programme providing free counselling, financial and legal support
• Unlimited access to a 24/7 online GP and other health experts
• Healthcare Cash Plan
• Claim back costs for dental, optical or physio appointments
• Cycle to work scheme
• Technology, mobile phone and will‑writing schemes
• Discounted gym membership and 25% off all purchases from any Tŷ Hafan Retail shop
• Free secured parking on site

How to apply

To apply please complete the online application form by visiting https://careers.tyhafan.org/vacancy/administrative-assistant-retail-598870.html. Please note this role is subject to the outcome of a Basic Disclosure check (DBS), receipt of two satisfactory references and pre‑employment medical clearance.

Closing Date: 16th November 2025