Administrative Assistant / Officer

i-Jobs; Newport; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking an Administrative Assistant/Officer in Newport. You will provide administrative support, assist with client interactions, and ensure compliance with procedures. The ideal candidate will have strong customer service skills and experience in managing information records. This is a full-time role paying £12.85 per hour, with full details outlined in the job description.

Qualifications

• Experience dealing with complex situations and clients.
• Strong customer service skills, especially for reception duties.

Responsibilities

• Provide administrative support to the Housing Needs Unit.
• Work full-time at the Central Library Newport Town Centre.
• Complete general admin tasks, including managing information systems and records.
• Support staff with problem-solving and assist new employees during induction.
• Communicate with internal and external agencies to share or gather information.
• Help service users fill out housing and homelessness forms.
• Offer face-to-face assistance to service users in the office or council-managed locations.
• Organize and take minutes for meetings.
• Ensure statutory checks are completed as required by law.
• Engage in community duties to support service provision.
• Assist colleagues in delivering services as needed.
• Handle ordering and receiving of goods and services.
• Maintain IT equipment and data security.
• Monitor invoices and payments, ensuring compliance with financial procedures.

Skills

Customer service skills

Problem-solving skills

Record management

Job description

Administrative Assistant/Officer

Location: Central Library, John Frost Square, Newport, NP20 1PA

Start Date: ASAP

Contract Duration: 3+ months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £ 12.85 per hour

Job Ref: OR15223

Job Responsibilities

• Provide administrative support to the Housing Needs Unit.
• Work full-time at the Central Library Newport Town Centre.
• Complete general admin tasks, including managing information systems and records.
• Support staff with problem‑solving and assist new employees during induction.
• Communicate with internal and external agencies to share or gather information.
• Help service users fill out housing and homelessness forms.
• Offer face‑to‑face assistance to service users in the office or council‑managed locations.
• Organize and take minutes for meetings.
• Ensure statutory checks are completed as required by law.
• Engage in community duties to support service provision.
• Assist colleagues in delivering services as needed.
• Handle ordering and receiving of goods and services.
• Maintain IT equipment and data security.
• Monitor invoices and payments, ensuring compliance with financial procedures.

Person Specifications

Must Have

• Experience dealing with complex situations and clients.
• Strong customer service skills, especially for reception duties.

Nice to Have

• Familiarity with GDPR and data protection protocols.
• Experience in organizing and facilitating meetings.

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