Administrative Assistant Mental Health Section 117

Humber and North Yorkshire Integrated Care Board (857); Willerby; On-site; GBP 20,000 - 28,000; Part time

Job summary

A regional health care organization is seeking a part time Administrative Assistant for its Mental Health Section 117 team. The candidate will provide essential administrative support, manage communications, and assist in the delivery of S117 aftercare services. Ideal candidates should possess NVQ Level 3 qualifications and demonstrate good communication and organizational skills. This role may involve working independently in sensitive environments.

Qualifications

• Excellent communication skills required, both verbal and written.
• Must have good numeracy and literacy skills.
• Experience in managing own workload and working independently.

Responsibilities

• Act as first point of contact for the S117 Complex Care Team.
• Provide high quality administrative support to the S117 Team.
• Input and manage patient information on relevant systems.

Skills

Excellent communication skills (verbal and written)

Excellent numeracy and literacy skills

Able to produce accurate and timely work

Focus on delivering a customer-oriented service

Capable of problem solving

Education

NVQ Level 3 in Business Administration or equivalent experience

Tools

Microsoft Office

Job description

Humber and North Yorkshire Integrated Care Board (857)

Administrative Assistant Mental Health Section 117

The closing date is 19 November 2025

The post is part of an effective administration team whose responsibility it is to provide high quality administration to the Complex Care Team, particularly in relation to S117 Aftercare.

The post holder will often be required to work using their own initiative and autonomously and is expected to respond to day to day issues that arise and seek management support as required.

Main duties of the job

The post is part of an effective administration team whose responsibility it is to provide high quality administration to the Complex Care Team, particularly in relation to S117 Aftercare.

The post holder will often be required to work using their own initiative and autonomously and is expected to respond to day to day issues that arise and seek management support as required.

About us

An exciting opportunity has arisen for a part time band 3 Administrative Assistant for the Mental 117 covering Hull, East Riding and North Lincolnshire.

You will be working to support the administration and coordination of the processes for the delivery of 117 aftercare for Humber and North Yorkshire Health and Care Partnership. You will act as a first point of contact for the S117 Complex Care Team, dealing with routine and specialist inquiries and referring to others as required.

You should have NVQ Level 3 or equivalent, or equivalent previous experience, knowledge of and experience using Microsoft Office including Outlook, Word, and Excel and English & Math GCSE (or equivalent). You should be able to demonstrate you are a clear communicator with good written and telephone skills. You should be able to work on your own initiative, prioritising your own work to meet deadlines.

Job responsibilities

To act as a first point of contact for the S117 Complex Care Team, dealing with routine and specialist inquiries and referring to others as required.

Ensure that the ICB has documentation that demonstrates an individual is eligible for S117.

Provide high quality administrative support to the functions of the S117 Team.

Communicate sensitive information to families of clients with complex needs.

Provide a customer relationship management service via the telephone, email, internet or other contact channels.

Produce correspondence and communications ensuring accuracy and that they all are produced in line with procedural documentation.

Receive, transmit, record and retrieve information and manage, present and share data as appropriate.

Updating and checking patient information on CHC/S117 systems/databases and other relevant systems to ensure accuracy of data.

Input into and support reporting and monitoring functions, as required.

Contribute to the development of local policies and procedures.

Liaison with providers, local authorities, health colleagues and members of the public regarding NHS CHC, FNC and Section 117.

Filing in appropriate formats and ensuring suitable storage or distribution.

Receiving incoming post, faxes and e‑mails and distributing to the team.

Drafting and typing letters and reports to professionals and members of the public.

Act as first point of call for new referrals and responsible for ensuring the correct information is received, scanned, recorded and triaged to the relevant member of staff following data protection policies.

To attend statutory training and keep up to date with personal developments.

To use your own skills and experience to educate other professionals in the department to develop a wide range of experience within the team.

To maintain confidentiality at all times.

To carry out any other duties as needed by the department on behalf of the ICB.

In order to fulfil this role the post holder will be directly exposed to distressing circumstances around patients' care and distressed relatives.

Person Specification

Skills and Attributes

• Excellent communication skills (verbal and written)
• Excellent numeracy and literacy skills
• Able to produce accurate and timely work
• Focus on delivering a customer‑orientated service
• Capable of problem solving and be proactive in forward planning
• Able to understand information from a wide range of professional disciplines; financial, clinical and information staff from within the NHS
• Identifies and takes responsibility for own development
• Mature and confident approach
• Motivated and enthusiastic
• Team player
• Ability to prioritise own workload
• Approachable and adaptable
• Ability to produce reports in usable graphic/chart format

Experience

• Managing own workload and working on own initiative
• Previous experience of working in an office environment
• Ability to problem solve and work within a pressured, sensitive environment
• Previous NHS experience
• Experience working with Systems / database

Qualifications

• Educated to NVQ Level 3 in Business Administration or equivalent experience and the ability to understand a range of work procedures and practices, some of which are non‑routine
• Proficient in using Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Humber and North Yorkshire Integrated Care Board (857)