Administrative Assistant (Full Time) (Permanent) - REN13289

Renfrewshire Council; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority in the United Kingdom is seeking an Administrative Assistant to provide comprehensive business support. The role requires prior customer service experience and proficiency in Microsoft Office applications. Ideal candidates will have strong organisational and communication skills, with an emphasis on teamwork. Additional experience in supervising staff is desirable. A Level 3 qualification in Business Administration is preferred.

Qualifications

• Experience in customer service and administrative tasks.
• Ability to work as part of a team and independently.
• Desirable experience in supervising staff.

Responsibilities

• Supervise staff and ensure effective service delivery.
• Handle customer inquiries both online and by phone.
• Maintain accurate records in line with Council Policy.

Skills

Customer service

Organisational skills

Communication skills

Microsoft Excel

Microsoft Word

Education

SVQ Level 3 in Business Administration

Job description

Advert

Administrative Assistant

You will undertake a range of administrative tasks in support of the delivery of a comprehensive, customer focused, business support service across Renfrewshire Council.

• Supervision of staff;
• Dealing with customer enquiries online and by telephone in line with Customer Care standards;
• A range of administrative tasks including the preparation of correspondence, reports and data quality checking/quality assurance;
• Maintaining a range of manual and computer based recording systems ensuring that all records for which the post holder is responsible are accurate, up to date and stored in line with Council Policy;
• Cash handling experience is desirable, however not essential, as is knowledge and understanding of budgets and procurement.

It is essential that you have experience of; customer service; carrying out a wide range of administrative tasks and working with standard computer systems including Microsoft Office packages i.e. Excel and Word. It is also essential that you have the ability to; work as part of a team and on your own initiative; meet deadlines and quality standards; multi task and have effective organisational and communication skills.

It is desirable that you have experience of supervising staff and developing processes and procedures, as well as a knowledge of Renfrewshire Council’s Corporate Policies and practices and Insurance Services.

An SVQ Level 3 in Business Administration or equivalent is also desirable.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.