Administrative Assistant - Customer Care & Records

Renfrewshire Council; Renfrew; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government organization in Renfrewshire is seeking an Administrative Assistant to provide comprehensive business support. The role involves supervising staff, handling customer enquiries, preparing correspondence and reports, and maintaining accurate records. Candidates should have strong customer service experience, proficiency in Microsoft Office, and effective organizational skills. Joining this team offers the chance to contribute positively to the community with a focus on delivering high-quality service.

Qualifications

• Experience in customer service and administrative tasks.
• Ability to work independently and as part of a team.
• Strong communication and multi-tasking abilities.

Responsibilities

• Supervise staff and manage customer enquiries.
• Prepare reports and maintain accurate records.
• Ensure compliance with Council Policy in records management.

Skills

Customer service experience

Microsoft Office (Excel and Word)

Organisational skills

Communication skills

Education

SVQ Level 3 in Business Administration or equivalent

Job description

A local government organization in Renfrewshire is seeking an Administrative Assistant to provide comprehensive business support. The role involves supervising staff, handling customer enquiries, preparing correspondence and reports, and maintaining accurate records. Candidates should have strong customer service experience, proficiency in Microsoft Office, and effective organizational skills. Joining this team offers the chance to contribute positively to the community with a focus on delivering high-quality service.