Administrative Assistant: Client Services & Files (Bristol)

DAC Beachcroft LLP; West of England; On-site; GBP 24,000 - 30,000; Full time

Job summary

DAC Beachcroft LLP is seeking an Administrative Assistant in Bristol to provide comprehensive administrative and file management support across the Employment, Pensions and Immigration team. The role involves handling client relationships, document management, travel arrangements, billing assistance, and MI reporting within a fast-paced, service-oriented environment.

The successful candidate will maintain knowledge of client protocols, work with document management systems, and liaise with

Qualifications

• An aptitude for administration management and processes, with experience of working with document management/case management systems
• Intermediate knowledge of Microsoft Office
• An effective communicator with the ability to liaise with internal and external clients in a professional manner; striving to provide exceptional service at all times
• Good organisational skills and ability to manage own time effectively within a fast-paced environment
• Conscientious, taking personal responsibility for own work and accountability for its delivery and quality
• Positive can-do attitude with the ability to adapt to change
• Excellent attention to detail
• Customer/client service focused
• Proactive, professional and flexible approach to work
• Keen to develop over a period of time with a willingness and ability to learn
• Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges

Responsibilities

• Client Relationship Management – Taking instruction to undertake admin tasks relating to client relationship management
• Client Relationship Management – Responsible for ensuring current knowledge of client specific protocols and processes, and building these into current practices
• Administrative – File opening and closing; matters set up on document/case management system; undertake file closing/archiving procedures ensuring compliance
• Administrative – Make room, hotel and travel bookings as requested, organising hand deliveries and courier requests, and other adhoc requests
• Administrative – Printing/copying/scanning of documents flowing to Office Services for support with high volume jobs
• Administrative – Sending large electronic documents via ShareFile
• Administrative – Submitting documents for signature by clients via DocuSign
• Administrative – Collating disclosure documents
• Administrative – Assisting with new client set up and ensuring all relevant documents have been obtained
• Administrative – Produce MI reports
• Communication – Liaising with fellow team members on workloads and deadlines
• Communication – Answering internal calls for other members of the team
• Communication – Liaising with and taking direction from your Secretary Team Leader, secretaries and lawyers
• Financial – Assisting with billing as required
• Financial – Assisting with expenses as required
• Processing – Prioritising workloads to meet deadlines; liaising with STL where challenges arise
• Processing – Ensuring compliance with firm wide/department policies and procedures
• Processing – Checking post and/or emails and filing client-related correspondence in the firm’s document management systems
• Customer Service – Attending team meetings
• Customer Service – Liaising with lawyers and Secretarial Team Leader to take instruction and liaise on work requirements
• Customer Service – Consistently updating service users on progress
• Customer Service – Regularly offering assistance wherever possible
• Firm wide – Understands DAC Beachcroft is an international firm and works as one team
• Firm wide – Operates in a regulated environment, managing risk and compliance including data security
• Firm wide – Works with others to manage and mitigate commercial risk

Tools

Microsoft Office

Job description

DAC Beachcroft LLP is seeking an Administrative Assistant in Bristol to provide comprehensive administrative and file management support across the Employment, Pensions and Immigration team. The role involves handling client relationships, document management, travel arrangements, billing assistance, and MI reporting within a fast-paced, service-oriented environment.

The successful candidate will maintain knowledge of client protocols, work with document management systems, and liaise with