Administrative Assistant-Appointments Clerk

SOUTH TEES HOSPITALS NHS FOUNDATION TRUST; Northallerton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Northallerton is seeking an Administrative Assistant (Appointment Clerk). The role involves managing patient and trust appointment inquiries efficiently and professionally. Candidates must have excellent communication and customer service skills and previous administrative experience. Knowledge of Microsoft Office and confidentiality practices are essential. Full training is provided, and this position is crucial in supporting outpatient services across multiple specialties.

Benefits

Leadership and improvement training programs

In-house training courses

Qualifications

• Experience handling customer service inquiries effectively.
• Attention to detail and ability to maintain confidentiality.
• Ability to adapt to complex electronic systems.

Responsibilities

• Handle patient and trust appointment inquiries through calls.
• Process referrals and manage queries efficiently.
• Ensure adherence to trust policies and local procedures.

Skills

Excellent written and verbal communication skills

Previous experience in a fast-paced administrative role

Excellent communication and interpersonal skills

Ability to work in a busy contact centre

Good working knowledge of Microsoft Office

Excellent customer service skills

Education

GCSE's A-C (Maths & English) or equivalent

NVQ 2 in Business Administration or equivalent

Tools

Microsoft Office

Job description

South Tees Hospitals NHS Foundation Trust

Administrative Assistant-Appointments Clerk

The closing date is 18 December 2025

An exciting opportunity has arisen for an Administrative Assistant (Appointment Clerk) at the Friarage Hospital.

This department provides outpatient appointment services to multiple specialities across the trust and for multiple locations.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, to control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, to control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect.

Main duties of the job

The successful candidate will be able to demonstrate essential knowledge and experience in the following areas:

The following skills are essential to the role:

• Excellent written and verbal communication skills.
• Previous experience in a fast‑paced administrative role, working in a busy office environment.
• Excellent communication and interpersonal skills.
• Ability to work in a busy contact centre dealing with people with varying needs.
• Good working knowledge and experience of using Microsoft Office packages.
• Excellent Customer Service skills and the ability to work as part of a team.

You will need to demonstrate previous experience of working with confidential information in particular the Data Protection Act, showing attention to detail and maintaining accuracy at all times. Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.

Full training will be provided however candidates with experience of using Camis, E-Camis and ERS would be preferred and there is an expectation that applicants would need to be skilled and confident in adapting to work with complex electronic systems.

Please note that this vacancy will close when we receive sufficient completed applications.

About us

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:

• Your Leadership Impact
• Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in‑house courses and bitesize programmes through our Leadership and Improvement Team.

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Experience

• Knowledge of office and outlook, including word, excel, powerpoint, email & internet.
• Customer Service experience.

Knowledge & Skills

• Excellent communication and interpersonal skills.
• Understanding of clerical processes.
• Efficient and accurate word processing skills.
• Experience in a clinical setting Knowledge of hospital patient administration system.

Qualifications

• GCSE's A-C (Maths & English) or equivalent qualification or experience.
• NVQ 2 in Business Administration or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Tees Hospitals NHS Foundation Trust