Administrative Assistant (Appointments)

South Tees Hospitals NHS Foundation Trust; Tees Valley; On-site; GBP 20,000 - 30,000; Full time

Job summary

A regional healthcare provider in Tees Valley is seeking an Administrative Assistant to join their Central Appointments Team. You will handle patient appointment inquiries, requiring excellent communication and customer service skills. Ideal candidates will have a background in fast-paced administration, proficiency in Microsoft Office, and experience with confidential information. This position offers training and room for growth within a supportive team environment.

Benefits

Leadership and improvement training

Additional in-house courses available

Qualifications

• Experience in a fast-paced administrative role.
• Experience working with confidential information.
• Proficient in using electronic systems.

Responsibilities

• Act as a call handler for patient and trust appointment enquiries.
• Handle and process all referrals and queries.
• Work as part of a team to maintain efficiency.

Skills

Excellent communication and interpersonal skills

Good organisational skills

Customer service skills

Ability to work in a contact centre

Education

Maths/English GCSE's A* – C or equivalent

NVQ 2 in Business Administration or equivalent experience

Tools

Microsoft Office Suite

Job description

South Tees Hospitals NHS Foundation Trust – Administrative Assistant (Appointments)

The closing date is 25 December 2025

An exciting opportunity has arisen for Administrative Assistants/Call Handlers based in the Central Appointments Team in The Murray Building, The James Cook University Hospital. This department provides outpatient appointment services to multiple specialities across the trust and for multiple locations.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, to control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect.

Please note that this vacancy will close when we receive sufficient completed applications.

Main duties of the job

• Excellent written and verbal communication skills.
• Previous experience in a fast‑paced administrative role, working in a busy office (open plan) environment.
• Excellent communication and interpersonal skills.
• Ability to work in a busy contact centre dealing with people with varying needs.
• Good working knowledge and experience of using Microsoft Office packages.
• Excellent customer service skills and the ability to work as part of a team.

You will need to demonstrate previous experience of working with confidential information in particular the Data Protection Act, showing attention to detail and maintaining accuracy at all times. Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.

Full training will be provided; however, candidates with experience of using Camis, E‑Camis, ERS and RIS would be preferred and there is an expectation that applicants would need to be skilled and confident in adapting to work with complex electronic systems.

About us

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:

• Your Leadership Impact
• Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in‑house courses and bitesize programmes through our Leadership and Improvement Team.

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Knowledge & Skills

• A good standard of general education
• Working knowledge of MS office suite
• Good communication & interpersonal skills
• Good organisational skills

Qualifications

• Maths/English GCSE's A* – C or equivalent qualification or experience
• NVQ 2 in Business Administration or equivalent experience

Experience

• Experience of working in an administration/secretarial environment
• Experience using a range of MS office packages including Word, Access, Excel and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Tees Hospitals NHS Foundation Trust