Administrative Assistant

United Infrastructure Ltd; Washington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic infrastructure company in the United Kingdom seeks a Receptionist to manage the reception area, handle correspondence, and assist in event planning. Ideal candidates should possess strong attention to detail, excellent communication skills, and proficiency in Microsoft Office. Reception or customer service experience is a plus.

Qualifications

• Strong attention to detail is essential.
• Ability to work without supervision is crucial.
• Excellent time management skills required.
• Exceptional verbal and written communication skills are needed.
• Technical skills are necessary, including proficiency in Microsoft Office.

Responsibilities

• Manage reception area and look after visitors.
• Answer phone calls and transfer them as necessary.
• Manage customer queries, logging and passing to relevant Managers.
• Assist in planning and arranging events.

Skills

Strong attention to detail

Ability to work without supervision

Excellent time management skills

Exceptional communication and customer service skills

Proficiency with Microsoft office programs

Strong prioritisation and organisation skills

Job description

Overview

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas:

Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure – Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Responsibilities

• Manage reception area and look after visitors
• Answer phone calls and transfer them as necessary
• Manage correspondence by answering emails and sorting mail
• Manage outgoing post and record data on special deliveries
• Maintain stock lists and order office supplies as needed
• Manage customer queries – log and pass to the relevant Manager
• Record and populate defect packs, making necessary arrangements and liaise with Reinstatement Manager
• Record utility damages and make calls to appropriate utility company
• Arrange meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments
• Assist in planning and arranging events, including organising catering
• Photocopy, scan and file appropriate documents as needed
• Draft, format and print relevant documents
• Interact with staff and carry out their requests
• Any other duties deemed appropriate

Qualifications

Key Skills (Essential)

• Strong attention to detail
• Ability to work without supervision
• Excellent time management skills
• Exceptional communication and customer service skills, verbal and written.
• Technical skills, including proficiency with Microsoft office programs
• Strong prioritisation and organisation skills

Key Skills (Desirable)

• Prior reception/customer service experience