Administrative Assistant

NHS; Telford; On-site; GBP 21,000 - 25,000; Full time

Job summary

A healthcare organization is looking for an Administrative Assistant in Telford. The candidate should have experience in administrative roles and be proficient in Microsoft Office. Responsibilities include managing the patient administration system and performing various administrative tasks. The position is suitable for someone who has dealt with the public and has prior office experience.

Benefits

Generous maternity, paternity and adoption leave

Flexible working options

Annual leave up to 33 days

Free car parking

Qualifications

• Minimum 1 year admin experience.
• Relevant experience of working in an office environment.
• Dealing with the public.

Responsibilities

• Utilise the patient administration system RiO daily.
• Carry out administrative tasks such as photocopying and typing.
• Manage and deal with calls from service users and other professionals.

Skills

Office procedures

Customer Service Skills

Microsoft Office

RiO or patient clinical system

Education

NVQ Level 2 in Business Administration

OCR/RSA II or equivalent experience

Job description

Administrative Assistant

The closing date is 22 November 2025

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service

This will be the case for 7 calendar days from: 04/11/2025 to 10/11/2025 following this the vacancy will be open externally.

Following the latest Home Office guidelines, we are unable to offer sponsorship to Band 2 and Band 3 roles. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

We are looking for an Administrative Assistant to join our Adult Mental Health Services situated in Hall Court, Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentation.

Main duties of the job

The post holder will be working as part of a team along with Medical and Clinical Administrators and other Administrative Assistants. The post holder will be expected to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.

What will the role entail?

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
• Manage and deal with calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests via the centralised admin inbox.
• Confidently handling queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Job responsibilities

Please read and review the attached Job Description & Person Specification for further details on this role.

Person Specification

Qualifications

• NVQ Level 2 in Business Administration (or equivalent level of administrative experience)
• OCR/RSA II or equivalent experience
• Minimum 1 year admin experience

Experience

• Relevant experience of working in an office environment
• Relevant experience of undertaking office procedures with minimal supervision.
• Dealing with the public
• Proficient in the use of computer packages, including Microsoft Office
• Previous experience of working within the NHS
• Experience of using RiO or a patient clinical system.
• Customer Service Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust

Address

Midlands Partnership University NHS Foundation Trust