Administrative Assistant

Midlands Partnership NHS Foundation Trust; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare organization in Telford is seeking an administrative professional to manage patient records and support the team. The role involves utilizing patient systems, handling communications, and performing various reception duties. Ideal candidates should be adaptable and organized, with strong administrative skills. This position offers competitive benefits including NHS pension, generous leave, and flexible working options.

Benefits

Excellent NHS Pension scheme

Generous maternity, paternity and adoption leave

Options for flexible working

Up to 27 days annual leave

Health and Wellbeing support

Free car parking at all trust sites

Free flu vaccinations

Responsibilities

• Utilise the patient administration system (RiO) to keep accurate records and book appointments.
• Carry out administrative tasks including photocopying, scanning, and typing.
• Manage calls from service users, families, and professionals.
• Handle queries of a challenging nature and take accurate messages.
• Perform reception duties including greeting service users and visitors.

Job description

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service

This will be the case for 7 calendar days from: 04/11/2025 to 10/11/2025; following this, the vacancy will be open externally. Following the latest Home Office guidelines, we are unable to offer sponsorship to Band 2 and Band 3 roles. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

Responsibilities

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
• Manage and deal with calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests via the centralised admin inbox.
• Confidently handle queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.

Benefits

• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• Travel between patients paid for if you work in our community teams
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car – fully insured and maintained (including tyres); your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated; mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one-off additional support up to £250 (if the criteria is met)
• And more.

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.