Administrative Assistant

NHS; Sunderland; On-site; GBP 25,000; Part time

Job summary

A healthcare provider is seeking a part-time administrative support staff member in Sunderland. This role involves managing reception duties, booking appointments, and liaising with clinical teams. Applicants should possess strong organizational and communication skills, and prior experience in administration or reception is essential. The position requires flexibility in working hours, typically Monday to Friday from 07:00 to 18:00.

Benefits

Fitness Centre

Access to libraries at both sites

Chaplaincy support

Qualifications

• Experience of working with the public.
• Experience of reception work.
• Experience of working in administration.

Responsibilities

• Take telephone calls and book appointments.
• Provide reception cover and admin duties to clinical teams.
• Maintain accurate electronic information systems.

Skills

Excellent organisational skills

Excellent keyboard skills

Excellent telephone and communication skills

Education

Basic numeracy & literacy skills to Level 1 or equivalent

Basic IT skills

Educated to GCSE standard at Grade A, B, C or equivalent

Tools

Meditech Version 6

Job description

Job summary

An exciting opportunity has arisen to join our Administrative Team within the Division of Theatres and Critical Care.

The post holder will be one of a small reception team which provides administrative support, offering essential administrative functions whilst interfacing with clinical and administrative staff, patients and the general public. The service supports many departments and Directorates throughout the Trust and you would be expected to carry out a variety of administrative tasks to support clinical, nursing and administrative teams.

Main duties of the job

Main duties of the role are to undertake clerical and administrative duties, supporting the provision of an efficient and effective service to the Division of Theatres Reception areas, and all service users throughout the Trust.

You will greet patients, take phone calls, deal with queries, signpost or forward calls as required. You will also contribute to effective communication links between all members of the team, and associated Directorates and maintain accurate electronic information systems, with previous experience of Meditech Version 6 being desirable.

Proven all‑round administration skills, excellent interpersonal and communication skills, and computer literacy are essential. Excellent organisational skills and time management are also integral to the role.

At times you may be expected to work across sites, Trust‑Wide to support the needs of the Theatres Division.

The hours of this role are shift patterns during core business hours of Monday to Friday 07:00–18:00.

Responsibilities

The post holder will be responsible for admin duties including taking telephone calls, booking appointments, cashing up clinics, clinical correspondence preparation, and reception cover whilst providing admin duties to the clinical teams across the Division of Theatres.

The post holder must be able to commit to shift patterns in line with the needs of the service during the following core hours: 07:00–18:00 Monday to Friday.

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Person Specification

Experience (Essential)

• Experience of working with the public
• Experience of reception work
• Experience of working in administration

Experience (Desirable)

• Experience of using Meditech Version 6

Skills and Knowledge (Essential)

• Excellent organisational skills
• Excellent keyboard skills
• Excellent telephone and communication skills

Skills and Knowledge (Desirable)

• Experience of working in an NHS Admin Role/Reception area
• Basic knowledge of NHS waiting time targets

Qualifications (Essential)

• Basic numeracy & literacy skills to Level 1 or equivalent
• Basic IT skills
• Educated to GCSE standard, at Grade A,B,C or equivalent

Physical Skills (Essential)

• Able to work flexibly in line with the needs of the service: 07:00–18:00 Monday to Friday on a shift/rota basis.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.

Employer Details

South Tyneside and Sunderland NHS Foundation Trust

Sunderland Royal Hospital

Kayll Road

Sunderland

SR4 7TP

Employer's website: https://www.stsft.nhs.uk (Opens in a new tab)

Job Details

Date posted: 18 November 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year pro rata for part‑time

Contract: Fixed term

Duration: 12 months

Working pattern: Part‑time

Reference number: C9155‑THAC‑1125‑08

Job locations:

• Sunderland Royal Hospital, Kayll Road, Sunderland, SR4 7TP
• South Tyneside NHS Foundation Trust, Harton Lane, South Shields, Tyne & Wear, NE34 0PL

Benefits

Fit­ness Centre (SRH), libraries at both hospital sites, chaplaincy support, and access to a Care Co‑ordinator to help staff with childcare arrangements. Flexible working is supported via our Flexible Working Policy.

EEO Statement

We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and especially those from under‑represented groups. Looking after our workforce health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support.

Additional Note

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