Administrative Assistant

Endsleigh; Norwich; On-site; GBP 23,000 - 27,000; Full time

Job summary

DUAL is seeking an organized administrator to support the underwriting team and online platform operations in Norwich. You will handle policy issuance, endorsements, and data corrections while assisting external users with registration and platform access.

The role requires strong IT literacy, accurate data handling and proactive communication within the team. Join a global insurance group focused on service, compliance and a collaborative culture.

Qualifications

• Proactive, quick and efficient with a drive to provide excellent service internally and externally.
• High level of numeracy and literacy.
• Knowledge of FCA regulations as they pertain to insurance intermediaries.
• Insurance background preferred but not required.

Responsibilities

• Provide general administrative support to the Underwriting team.
• Process policy issuance, endorsements, corrections, cancellations and related tasks for the online platform.
• Assist external users with registration, platform use and account management.
• Manage the online mailbox and routing of messages between teams.
• Support Head of Online with UAT of changes and fixes to the systems.
• Raise and track tickets with the support team to ensure timely resolution.
• Liaise with finance and underwriters to resolve accounting queries quickly.
• Produce ad hoc reports for the data team.
• Maintain client folders, data entry accuracy and policy documentation.
• Coordinate between departments and schedule meetings and events.

Skills

Interpersonal skills

Communication skills

Organisational skills

Attention to detail

Numeracy

Education

GCSE Maths and English (A*- C)

A-levels preferred

Tools

Microsoft Word

Excel (Intermediate)

PowerPoint

Job description

About DUAL Working across 21 countries, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That is how we have become one of the world\'s largest international underwriting agencies (or MGAs) with US$3.4bn GWP. DUAL is part of Howden, a leading global insurance group with employee ownership at its heart. Founded in 1994, it provides insurance, reinsurance and underwriting services to clients ranging from private individuals to the largest multinational companies. The Group operates in 57 countries, employs over 24,000 people and manages premiums totalling US$50bn on behalf of its clients.

Role Definition

• Perform general administrative duties and provide support to the Underwriting team.
• Policy issuance, endorsements, correction of policy details, cancellation, debt chasing for the online platform and supporting the admin team with these functions for the internal underwriting system.
• Assist external users with registration (including compliance checks), use of the external facing platform and general account management.
• Support the team on a day-to-day basis with organisation and management of the online mailbox, moving emails to the right mailbox where required.
• Support Head of Online with User Acceptance Testing of changes and fixes to the internal system and external facing platform.
• Raising tickets with the support team where issues are found and ensuring timely resolution.
• Liaise with finance and underwriters to solve accounting queries in a quick and efficient manner.
• Produce reports on an ad hoc basis for the data team.
• Assist in underwriters administration i.e. filing of correspondence, slips, proposal forms, etc.
• General administrative duties including e-mail, answering the phone, taking messages, etc.
• Coordinating between departments and operating units in resolving day-to-day administrative and operational problems.
• Scheduling and coordinating meetings, interviews, events and other similar activities where required.
• Preparing business correspondence (often using word processing, spreadsheet, and presentation computer software).
• Completeness of client folders.
• Minimal errors in respect of data entry and policy issuance.
• Maintain spreadsheets and client folders.

Skills and abilities needed to perform role

• Ability to work proactively, quickly and efficiently with a drive to provide excellent service internally and externally.
• A high level of numeracy and literacy.
• All round awareness of those aspects of the insurance industry that have a direct bearing on key responsibilities and accountabilities.
• Strong interpersonal and communication skills.
• Competent IT skills, including but not limited to Microsoft Word, Excel (Intermediate) and PowerPoint.
• Strong organisational and prioritisation skills with good planning/time management skills to achieve tight deadlines/targets.
• Methodical, accurate and strong attention to detail.
• Knowledge and Experience Basic technical knowledge of the detail of FCA regulations as they pertain to insurance intermediaries.
• Insurance background preferred but not required.

Compliance & Regulatory Responsibilities

• To remain compliant with FCA requirements at all times.
• To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering etc.
• To share ideas, best practice and other information within the team.
• Ensure that own performance, HR and T&C records are up to date and meet the Company’s requirements.
• Maintain accurate records and deal with correspondence appropriately.

Professional Qualifications

GCSE Maths and English (A*- C). A-levels preferred but not essential

What do we offer in return?

A career that you define. Of course, we offer a competitive range of rewards and benefits to support you, but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our culture: people first

Our core values dictate how we live and work. We're a group with independence and people at its heart - and a home for talent with a unique culture: the biggest small company in the world. Being a people-first business has always been central to who we are. Our vision was to create an independent organisation with a distinctive culture that would survive and thrive through the people who shape it. Finding the most talented and entrepreneurial individuals to join the group has been, and will continue to be, key to our success.

Diversity and inclusion

At DUAL, our people are our greatest strength. We are committed to building an open and inclusive culture where everyone feels trusted and that they belong. We work to ensure all candidates, employees, clients and business partners are treated with fairness and respect. We want every candidate to be able to bring their best to the recruitment process, so if you require reasonable accommodation at any stage, please let us know and we will work with you to provide appropriate support.

Permanent

Permanent

Howden background

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us - the people who work in the business - supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They\'re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.