Administrative Assistant

Job Switch; Newport; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local government support service in Newport is seeking an administrator to provide efficient assistance to the Housing Needs Unit. This role requires strong customer service skills and the ability to manage day-to-day inquiries effectively within an office environment. Ideal candidates will have experience dealing with complex situations and a commitment to quality service in line with legal requirements.

Qualifications

• Experience dealing with complex situations and clients.
• Customer service skills essential for daily queries.

Responsibilities

• Provide an effective support service to Officers and teams.
• Undertake general administration tasks.
• Assist service users in completing forms regarding housing.

Skills

Customer service skills

Problem solving

Administration tasks

Job description

Overview

Job Purpose - To provide an effective and efficient support service to Officers and teams within the Housing Needs Unit.

Location - Central Library Newport Town Centre - working in office there will be no working from home within this role.

Key Responsibilities

1. To undertake all general administration tasks including the collation and processing of information in respect of systems, procedures or records
2. To update and maintain systems, procedures and records to ensure the effective delivery of service.
3. To assist all staff members in problem solving day to day issues that arise from teams and managers and support and assist with new employees and inductions
4. To liaise with internal and external agencies to collate or provide relevant information concerning service users in line with GDPR
5. To assist service users to complete forms in relation to housing and homelessness
6. Provide a face to face service in an office environment or accommodation managed by the Council, as directed by the Team Manager to service users as and when required, adhering to risk assessments and relevant protocols
7. To facilitate and/or arrange multi agency meetings and team meetings including taking and distributing minutes
8. To ensure any statutory checks are completed in line with legal requirements

Experience & Skills

• Experience of dealing with complex situations and clients
• Customer service skills required - a big part of the role will be on reception dealing with queries daily.